Why work at Modera Wealth?
Modera Wealth Management is an independent, fee-only firm that strives to make a lasting positive impact on the lives of our clients through comprehensive financial planning and intelligent investment management. Modera is fast-growing and has a track record of providing career development opportunities from entry level to ownership.
Since 1983, Modera has been committed to being an advisor firm, and not a firm of advisors. Our growth has been driven by a desire to give clients a personalized service experience with our distinct combination of professional excellence and a friendly, relatable work style. Through this vision, we have grown to more than 200 employees in 19 offices along the East Coast, managing more than $15B in assets for more than 6,000 individuals, families, and businesses.
Please Note: We have one opening that can be based in one of our many office locations: Charlotte - NC, Boston - MA, Westwood, NJ
Job Overview:
We are looking for an
Infrastructure and Support Manager that is responsible for maintenance of the firm's IT structure and to manage and mentor a team of IT support specialists.
Responsibilities:
- Manage the firm's third-party Managed Service Provider (MSP) relationship, serving as the primary point of accountability for help desk performance, service quality, and end user satisfaction. Monitor SLAs and KPIs, conduct regular service reviews, address escalations, and drive continuous improvement
- Lead and mentor a team of internal IT support and infrastructure staff, providing clear direction, coaching, and performance feedback while fostering a collaborative, service-oriented culture
- Coordinate and ensure timely, high-quality resolution of IT support requests across internal IT staff and the MSP, maintaining consistently high levels of user satisfaction and minimizing business disruption
- Oversee the design, implementation, and ongoing operation of the firm's IT infrastructure, including cloud services (Microsoft Azure, Entra ID, Microsoft 365), end user systems and devices, and LAN/WAN/WLAN networks, ensuring high availability, security, scalability, and performance
- Develop and execute infrastructure roadmaps and strategic improvement plans, aligning technology platforms and capabilities with business objectives while ensuring a resilient, scalable, and cost-effective environment
- Lead IT infrastructure projects end-to-end, including system upgrades, enterprise level solution implementations, cloud and platform migrations, lifecycle refreshes, and security enhancements
- Ensure comprehensive documentation of infrastructure architecture, system configurations, standards, processes, and operating procedures to support operational continuity and knowledge transfer
- Ensure compliance with applicable regulatory, data protection, and cybersecurity requirements, by coordinating closely with internal compliance, risk, and cybersecurity teams to maintain appropriate controls across all systems
- Manage vendor relationships and contracts for IT services, software, hardware, and cloud solutions, including vendor selection, contract negotiation, performance management, and cost optimization
- Actively participate in technology budgeting and financial planning, including forecasting infrastructure and support costs, managing spend against budget, and identifying opportunities to optimize investments while maintaining service quality
What are we looking for?
We want a team player who can leverage the strength of the firm to deliver outstanding results and solutions. We are looking for people who embody Modera's core values:
- Confident Humility – a quintessential team player, willing to do whatever it takes to get the job done, with pragmatic optimism
- Contagious Growth Mindset – a continuous learner with intellectual curiosity who strives for excellence and inspires others
- Trusted Relationships – supportive and authentic with mutual respect for colleagues
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 10 years of experience in infrastructure management, IT leadership and personnel management, and network engineering
- Strong background in implementing and managing systems/network, leading infrastructure projects, and technical support oversight
- Expertise in IT infrastructure, cloud solutions (M365/Entra/Azure), and systems/network security
- Proficiency in system administration, troubleshooting, and IT project execution
Skills and Competencies:
- Proven analytical and problem-solving skills
- Highly proficient in computer software, including the Microsoft Office Suite
- Excellent written and verbal communication skills
- Effective communication and leadership abilities
- Ability to prioritize and manage multiple projects concurrently
- Adaptability and flexibility
- Occasional travel may be required
Benefits:
- Competitive based salary
- Performance based bonus
- Safe Harbor 401(k) plan
- Medical, Dental, Vision, and more
- Generous PTO and leave policies
- Opportunities for professional growth and continuing education
- Partial remote work
- Salary range for this role is $100,000-$140,000
- Pay ranges are job specific and are provided as a point of market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location, and most importantly, performance in the job
Modera Wealth Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information throughout the application process.
No phone calls. All inquiries will be held in the strictest confidence. For more information about the firm, please visit www.ModeraWealth.com.
Modera Wealth Management., LLC is an SEC registered investment adviser with places of business in Massachusetts, New York, New Jersey, Pennsylvania, North Carolina, Georgia, Virginia and Florida. SEC registration does not imply any level of skill or training. Modera may only transact business in those states in which it is registered or qualifies for an exemption or exclusion from registration requirements.
For additional information about Modera, including its registration status, fees, and services and/or a copy of our Form ADV Disclosure Brochure, please contact us or refer to the Investment Adviser Public Disclosure web site (www.adviserinfo.sec.gov). A full description of the firm's business operations and service offerings is contained in our Disclosure Brochure which appears as Part 2A of Form ADV. Please read the Disclosure Brochure carefully before you invest or send money.
