General Information

Req #

WD00101798

Career area:

Project Management

Country/Region:

United States of America

State:

North Carolina

City:

Whitsett

Date:

Monday, July 20, 2026

Working time:

Full-time

Additional Locations:

United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Project Manager – Reverse Logistics & Operations

Job Type: Full-Time

Job Summary

We are seeking an experienced Project Manager – Reverse Logistics & Operations to lead strategic initiatives across our fulfillment, diagnostics, repair, refurbishment, and rebox operations. This role is ideal for a hands-on operations leader with strong project management capabilities and a proven track record of driving process improvements in high-volume supply chain environments.

The successful candidate will be responsible for planning, executing, and optimizing operational projects that improve efficiency, reduce turnaround times, increase refurbishment yield, and ensure the highest quality standards. In Lenovo's NCSC IDG organization, automation and continuous improvement are core business priorities, requiring close collaboration with cross-functional teams across Operations, Engineering, IT, Quality, Supply Chain, and Warehouse Management.

This position requires a highly organized and structured project manager who can effectively translate business requirements into actionable plans while maintaining cost, schedule, and quality objectives. The role is both strategic and operational, with opportunities to work directly on the warehouse floor alongside teams to implement and validate process improvements.

Key Responsibilities

Project Leadership & Execution

Lead end-to-end operational projects supporting fulfillment, repair, refurbishment, reverse logistics, and rebox operations.
Develop project plans, timelines, risk assessments, resource plans, budgets, and key performance metrics.
Ensure projects are delivered on time, within budget, and meet defined quality objectives.
Coordinate cross-functional teams and manage stakeholder expectations throughout the project lifecycle.
Identify project risks and implement mitigation strategies to ensure successful project execution.

Workflow Engineering & Process Optimization

Design and optimize warehouse workflows, facility floor layouts, and Standard Operating Procedures (SOPs).
Improve processes for incoming returns, diagnostics, component-level repairs, refurbishment, testing, quality inspection, and final packaging.
Identify and eliminate bottlenecks impacting throughput, turnaround time (TAT), productivity, and operational efficiency.
Translate complex engineering and repair requirements into practical, repeatable processes for warehouse and operations teams.

Capacity Planning & Resource Management

Forecast processing volumes and align labor scheduling, testing equipment, workstations, packaging materials, and operational resources with business demand.
Support workforce planning and resource allocation to maximize productivity and service levels.
Monitor capacity utilization and recommend operational adjustments based on changing business requirements.

Systems Integration & Automation

Partner with IT, Engineering, and Operations teams to implement and enhance Warehouse Management Systems (WMS), ERP platforms, inventory tracking solutions, and automation initiatives.
Ensure accurate inventory visibility, product traceability, serialization tracking, and process controls throughout the refurbishment lifecycle.
Support digital transformation projects and continuous automation efforts that improve efficiency, accuracy, and scalability.

Vendor, Parts & Inventory Management

Coordinate with suppliers, procurement teams, and internal stakeholders to ensure the availability of spare parts, repair components, testing materials, and packaging supplies.
Mitigate supply risks that could impact operational performance, customer commitments, or production schedules.
Drive inventory accuracy and material availability across all operational processes.

Continuous Improvement

Lead Lean Manufacturing, Six Sigma, and Operational Excellence initiatives to improve performance and reduce waste.
Utilize data-driven methodologies to reduce scrap rates, lower repair costs, increase refurbishment yield, and improve product quality.
Implement and sustain 5S practices, Value Stream Mapping (VSM), Root Cause Analysis, and corrective action programs across operations.

Performance Monitoring & Analytics

Develop and maintain dashboards and reporting tools that track:
- Turnaround Time (TAT)
- First-Time Fix Rate (FTFR)
- Refurbishment Yield Rates
- Productivity Metrics
- Quality Performance
- Cost-to-Repair Metrics
- Inventory Accuracy
Present project status, operational performance, risks, and recommendations to leadership and stakeholders.

Microsoft Tools & Reporting

Utilize Microsoft Office applications to manage projects, analyze data, document processes, and communicate results.
Working knowledge of:
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Visio
- Microsoft Teams

Required Technical Skills

Supply Chain & Warehouse Systems

Strong expertise with Warehouse Management Systems (WMS), including:
- SAP WM/EWM
- Manhattan Associates
- Oracle WMS
- Similar enterprise warehouse management platforms
Experience with ERP systems and inventory serialization tracking.
Understanding of inventory control, warehouse operations, and reverse logistics processes.

Industrial Optimization & Operational Excellence

Lean Manufacturing
Six Sigma Methodologies and Tools
5S Methodology
Value Stream Mapping (VSM)
Root Cause Analysis
Industrial Process Improvement
Continuous Improvement Frameworks

Metrics & Analytics

Advanced skills in data analysis and KPI development.
Experience building and managing operational dashboards.
Strong understanding of:
- Turnaround Time (TAT)
- First-Time Fix Rate (FTFR)
- Yield Rates
- Productivity Metrics
- Operational Performance Reporting
Experience with Microsoft Excel skills and data-driven decision-making capabilities.

Hardware Lifecycle Knowledge

Basic to intermediate understanding of:
- Electronics repair and refurbishment processes
- Hardware lifecycle management
- Diagnostic testing procedures
- Component-level repair environments
- Electrostatic Discharge (ESD) controls
- Component testing fixtures and equipment

Essential Behavioral Skills (Soft Skills)

Cross-Functional Collaboration

Ability to effectively work across Operations, Engineering, IT, Quality, Supply Chain, Procurement, and Warehouse teams.
Skilled at translating technical requirements into practical operational solutions.

Hands-On Leadership

Comfortable working directly with operational teams on the warehouse floor to support implementation, process validation, troubleshooting, and continuous improvement efforts.
Leads by example and actively engages with frontline associates and supervisors.

High-Stress Composure

Demonstrated ability to remain calm, organized, and effective during periods of high operational demand, shifting priorities, or unexpected volume spikes.

Root-Cause Orientation

Strong analytical and problem-solving mindset.
Focuses on identifying underlying causes of operational issues rather than implementing temporary fixes.
Use data and operational insights to drive sustainable improvements.

Communication & Stakeholder Management

Excellent verbal, written, presentation, and stakeholder management skills.
Ability to influence teams, gain alignment across functions, and drive organizational change.

Team Leadership

Proven ability to lead cross-functional teams and manage resources effectively.
Strong organizational, planning, and execution skills.

Clear Performance Expectations

Turnaround Time (TAT)

Meet or exceed targeted cycle times from product receipt through diagnostics, repair, refurbishment, reboxing, and final inventory availability.

Yield Optimization

Increase the percentage of successfully refurbished and resalable units while reducing scrap rates and unnecessary part consumption.

Operational Excellence

Improve productivity, throughput, quality performance, and overall cost-to-repair metrics through process improvements and automation.

Project Delivery

Deliver projects on time, within budget, and in alignment with business objectives.
Successfully implement process, system, and automation initiatives with measurable business outcomes.

Safety & Compliance

Ensure 100% compliance with:
- E-waste disposal regulations
- Labor standards
- Facility safety requirements
- Quality management procedures
- Environmental and operational compliance standards

Qualifications & Experience

Education

Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations Management, Business Administration, or a related field.

Experience

7-10 years of project management experience in one or more of the following environments:
- Fulfillment Centers
- Distribution Centers
- Reverse Logistics Operations
- Electronics Refurbishment Facilities
- Repair & Diagnostic Centers
- Manufacturing Operations
- Supply Chain Operations
Proven experience leading complex cross-functional projects from concept through implementation.
Experience working in high-volume, fast-paced operational environments.
Strong background in process improvement, operations management, and stakeholder engagement.

Certifications (Preferred)

Project Management Professional (PMP)
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
APICS or other Supply Chain certifications are a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

United States of America - North Carolina - Whitsett

United States of America

United States of America - North Carolina

United States of America - North Carolina - Whitsett

Lenovo

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