Company Description
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.
VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.
Job Description
At Versant Media, we are building a world-class technology infrastructure from the ground up, free from the constraints of legacy systems. As the Director of Enterprise IT Operations, you will be at the very heart of this transformation, leading the teams that ensure a seamless and delightful technology experience for every employee, every single day.
You will lead, mentor, and inspire a global "follow the sun" team of Enterprise Analysts, providing 24/7 support for over 5,000+ users across our global footprint. You will also oversee the dedicated Executive Support staff, ensuring a white-glove, VIP experience for our senior leadership. This is a role for a leader who is passionate about both operational excellence and people development, with a vision to transform traditional IT support into a proactive and user-centric service model. You'll ensure our team and technology are aligned with the business’s vision of innovation, making a tangible impact on productivity and employee satisfaction.
Qualifications
- 8+ years of experience in Enterprise IT Operations, with a proven track record of leading and managing large-scale, global support teams.
- Demonstrable experience leading a "follow the sun" model or similar 24/7 operational structure.
- A strong background in providing executive-level support and understanding the unique needs of senior leadership.
- Expertise in inspiring, leading, and mentoring staff with varying years of experience (L1, L2, L3).
- Deep technical knowledge and direct experience with a wide array of enterprise systems, including but not limited to:
- Service & Asset Management: ServiceNow, asset lifecycle policies, change management.
- Endpoint & Device Management: JAMF, Intune, Active Directory, SCCM, Mac and Dell hardware support, mobile device management.
- Collaboration & Productivity: Slack, Microsoft 365, Zoom, One Drive, Dropbox.
- Security & Network: Proofpoint, endpoint engineering, printer support, network & wireless infrastructure.
- Enterprise Applications: DocuSign, Smartsheet, Application packaging, tooling, and licensing.
Proven experience with major IT transformations, such as transitioning from on-premises to cloud, manual to automated processes, or monolithic to microservices architectures.
Excellent communication skills with the ability to influence and collaborate with technical and non-technical stakeholders at all levels.
Desired Characteristics
- A passion for leveraging new technologies, including automation and AI, to improve operational efficiency and the overall user experience.
- Experience in the media or entertainment industry, with a deep understanding of its unique technical and operational needs.
- A proactive, problem-solving mindset with a history of designing and implementing innovative IT support solutions.
- A strong understanding of ITIL principles and a track record of applying them to create scalable, efficient processes.
Additional Requirements
- Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $150,000 - $190,000
(bonus and long-term incentive eligible)
We are accepting applications for this position on an ongoing basis.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.
VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.
