Responsibilities
About the Team
We are the Service Supply Chain Team, dedicated to supporting the company’s data center and CDN operations with end-to-end supply chain solutions.
Our core responsibilities include: Procurement of CDN hardware and related services; Global delivery & deployment of hardware (to CDN/Edge/PoP/IDC sites); IDC logistics management; Spare parts support; Hardware recycling & decommissioning.
Our mission is to build an efficient, reliable supply chain system that underpins global business stability and growth.

The Service Supply Chain team is seeking a Project Manager, Supply Planning to support our Global CDN (Content Delivery Network) and Edge deployment. This role blends project management and delivery management responsibilities, with a focus on executing detailed analysis and material status tracking.
The role covers supply chain planning, logistics, shipment, and hardware deployment support for CDN and PoP sites, with a strong emphasis on accuracy and follow-through for routine tasks.

Responsibilities
1. Delivery Management
- Maintain and update the DSP (Demand Supply Planning) sheet for suppliers, ensuring the accuracy of material and service readiness data.
- Organize weekly DSP meetings with all hardware suppliers, take meeting minutes, track production schedules, and follow up on the resolution of supply chain-related issues.
- Monitor basic KPI data (e.g., On-Time Delivery rate/OTD, Service Level Agreement/SLA), compile regular data reports, and flag anomalies to the team.
- Collaborate with supply teams and suppliers/manufacturers to confirm delivery commitments and ETAs (Estimated Time of Arrivals), and assist in drafting regional inventory replenishment plans, monthly operations review, etc.
- Assist the planning manager in aligning project plans and supply plans, and track whether demand is matched with supply progress.

2. Project Management
- Participate in the development of VMI (Vendor Managed Inventory) management processes, and help design simple tracking and review mechanisms to balance delivery efficiency and inventory costs.
- Support cross-functional communication for key component supply planning, including relaying upstream business commitments and execution status, and collecting feedback for process optimization.
- Attend cross-functional meetings (e.g., CDN construction, warehousing scheduling) to support alignment, and follow up on assigned action items.
- Provide data analyses and manage supply chain optimization projects when necessary.

Qualifications
Minimum Qualifications
- Bachelor degree in supply chain, or business field.
- Experience and understanding of data center supply chains (e.g., inventory control, order management/PR/PO) or data center infrastructure (e.g., servers, CDN/Edge/PoP).
- Strong attention to detail, ability to handle detail-oriented projects.
- Proactive communication skills, and the ability to collaborate with internal teams and external partners across global regions.

Preferred Qualifications
- 2 years of experience in supply chain, project coordination, or data center-related operations.
- Practical experience in the infrastructure aspects of Edge/PoP/CDN.
- Direct experience in Vendor Management, including establishing and monitoring KPIs and SLAs.
- Hands on knowledge of VMI (Vendor Managed Inventory), global and regional customs regulations, with experience in export and import processes, and successful cases to pull in materials for high project on-time rates.
- Excellent communication skills and capable of interpreting customer needs. Regular interaction with legal, finance, and tax departments, demonstrating experience in cross-functional collaboration.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $71440 - $168000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

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