Schedule/Hours: M - F 8:30am-4:00pm (35 hours per week)
This position is responsible for:
Monitors, tracks, reconciles donations and trains users in the day-to-day operations and maintenance of all implemented territorial donor databases; generates routine and special donor activity reports; assists in the development and implementation of best practices and processes for receiving check donations; ensures all donations are received, and are acknowledged; responds to donor questions and database errors appropriately.
Key Responsibilities:
Development/Donor Data (70%)
Maintains an expert level of awareness of the Black Baud Management software for offline and online fundraising; monitors and updates donor records as necessary; trains individual staff and group settings as needed; along the management system requires training prior to granting access.
Monitors, tracks and research donation activity in established donor databases; ensures data transitions appropriately between each system and makes manual adjustments where necessary; ensures databases reconcile and finance records correspond to database activity.
Serves as a point of contact to donors who have questions regarding their donation; updates the donor management system as necessary; coordinates with the Finance Department to ensure proper disbursement of credit card donations; collaborates with Divisional HQ counterparts to ensure accurate credit card charges and refunds occur.
Research and recommend new and emerging trends for thanking donors; involves Advisory Board Members in the process of providing opportunities for donors to have and/or maintain a deeper understanding of the local Salvation Army operation; inform Advisory Board members of upcoming events.
Generate donor activity reports and other special reports as requested by the, Commanding Officer or Development Director.
Coordinate with the Finance Department in the review of donation reports; explain errors and corrections and provide recommendations for process changes.
Recommends policy and process improvements to ensure timely movement of check donation deposits; monitors check deposits for proper coding and advises the Development Director of delays.
Maintains the confidentiality of all donor data; exercises discretion and exudes a friendly and professional demeanor when speaking with donors; escalates disgruntled callers to the supervisor in effort to preserve relationships.
Performs various clerical and secretarial support work associated with special projects, seasonal events, conference and committee meetings.
Volunteer Coordination (30%)
Recruits and participate in the screening and selection of volunteer staff, including Community Service and Disaster Relief Service Workers, ensuring adequate staff is maintained to meet program needs for all locations within the Area Command.
Plans, schedules, and assigns work of volunteer staff; instructs volunteers in proper methods and procedures; checks and approves work in progress and upon completion to ensure accuracy and completeness; conducts written evaluations of volunteers’ performance every six (6) months.
Assists in identifying and recommending changes in assignment and termination of volunteer staff.
Prepares and maintains up-to-date records on all volunteers; conducts background checks and prepares annual reports regarding the status of the volunteer program.
Confers with the supervisor regarding the status and performance of the volunteer program; prepares records and reports regarding the same.
Plan and execute the Annual Volunteer Appreciation event for the Area Command.
Maintains the database (Better Impact) for all volunteers and community service workers.
Point person for the Safe for Harm and Litmos for the Area Command; prepare reports for auditing purposes and send correspondence to those individuals whose training needs renewed, and monitor volunteer required hours for high school students as referred.
Prepare the canteen vehicles for all events including disaster relief.
Physical Requirements and Working Conditions:
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.
Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering phones.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs) 5-10% of work time.
Work in a normal office environment where there are little or no physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.
- Retirement Savings Plan Available
- Supplemental Insurance Available
- Voluntary Life Insurance and more!
Two-year degree from an accredited technical or vocational school; AND
Three years progressively responsible experience operating/maintaining a donor management system or experience in a related field; OR
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
EQUAL OPPORTUNITY EMPLOYER: VETERANS/DISABLED
