Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056416
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
HELPDESK SPECIALIST(Two Vacancies Available)Salary Information: B18, $4,350.00 - $4,550.00/MO.State Classification: 0230 and#8211; Information Technology Support Specialist IIIFLSA Status: NonexemptPosting Number: 26-58796-1RLocation: Austin, TXTelework Option: TDA does not offer telework, and all employees are required to be physically present for work.HOW TO APPLYApply online via CAPPS. Applicants applying through Work In Texas (WIT) will be required to complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section to be considered for the position.WHO ARE WEThe Texas Department of Agricultureand#8217;s keyobjectivesare to promote production agriculture, consumer protection, economic development and healthy living. WHAT YOUand#8217;LL DOThe Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with the deployment of new systems and provide technical support and assistance to Texas Department of Agriculture (TDA) Food Nutrition (FN) employees on telecommunications and computer hardware, software, and network infrastructure. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment.This position is 100% federally funded and will work solely on Food Nutrition IT assignments and compliance.PRIMARY RESPONSIBILITIESProvide technical support for TDA employees, ensuring that incidents and requests in an ITIL ticketing system such as Remedy or ServiceNow have been appropriately documented and resolved in a timely manner.Set up equipment for employee use, and ensure all hardware, operating system, and appropriate software function properly.Provide customer training in the use of hardware, software, and peripherals.Track and maintain inventory of hardware and software assets.Maintain and install Microsoft Windows workstation images.Ensure systems remain patched and updated.Create and maintain documentation related to Helpdesk support functions such as knowledge base articles.Assist in the development and maintenance of training materials and manuals for customers.Follow all TDA policies and procedures.Perform other duties as assigned.
Qualifications: QUALIFICATIONS/REQUIREMENTS FOR THE POSITION (To be considered for the position, applicants must submit a State of Texas Application through CAPPS or WIT and#8211; experience listed on the application and/or resume must state how each of the following qualifications are met).Associateand#8217;s degree.One (1) year systems administration experience in a Help Desk/Workstation Support environment.Each additional year of related experience above the required minimum may be substitute for education on a year-for-year basis.Each additional year of Education in an IT related degree may be substituted for experience.PREFERRED QUALIFICATIONSAssociateand#8217;s degree in an IT-related degree such as CIS, MIS, CS, Cyber-Security.KNOWLEDGE, SKILLS ABILITIESKnowledge of troubleshooting common end-user computer problems; Microsoft Windows; building images for computers; and organizational skills.Skill in providing excellent customer service; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems.Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality.PHYSICAL REQUIREMENTS WORKING CONDITIONSNormal office work environment and may have exposure to dust and en ironmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Requires kneeling, crawling or otherwise moving through tight spaces. May also involve working in areas with temperatures exceeding 85 degrees. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel, occasionally overnight (up to 5%).TELEWORK WORK HOURSThe agency does not offer telework. TDA employees are required to be physically present for work.The agencyand#8217;s core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.H-1B Visa SponsorshipWe are unable to sponsor or take over sponsorship of an employment Visa.BENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employeesand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsOnly candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section , you may check the status of your application by accessing your profile and selecting My Jobpage and then selecting My Submissions. To be considered for the position, applicants must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section.*A valid government-issued driverand#8217;s license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driverand#8217;s license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first dayBackground Checks: A criminal conviction records check is required for applicants who are selected for a position.**Foreign Credentials: upload an evaluation of your coursework if you have obtained a degree(s) from a school outside of the United States; otherwise, we cannot give you credit for your degree. Some organizations that provide evaluation services are:Foreign Credential Services of America1910 Justin Lane, Austin, TX 78757-2411Phone: 512-459-8428SpanTran: The Evaluation Company2400 Augusta Drive, Suite 451 Houston, TX 77057Phone: 713-266-8805Global Credential Evaluators, Inc.P.O. Box 9203 College Station, TX 77842Phone: 512-528-0908Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-463-7423. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your reque
