About Kendra Scott 

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country. 

Position Overview 

Reporting to the Receiving and Reverse Logistics Manager, the Reverse Logistics Lead is responsible for providing strategic operational leadership with outstanding service in a high-volume environment. They will manage and coordinate with their leadership team the execution of proper procedures for all inventory coming into the Distribution Center.

Key Accountabilities

Leadership:

Schedules and allocates personnel based on daily needs

Manages all aspects of employee performance, including establishment of objectives, performance reviews, professional development, and progressive disciplinary process as needed

Measure and set productivity goals, hold teams accountable for achieving goals

Conducts touchbases with direct reports and facilitates opportunities for skill-improvement and development

Flexes team members within various internal departments to allocate labor to high priority initiatives

Maintains the correct personnel structure and staffing level to accomplish most efficiently receiving and returns goals; responsible for hiring, developing, evaluating, and coaching team members

Participates in departmental goal-setting initiatives and creates strategic plans to execute

Enforces safety practices and exhibits safe behaviors

Enforces company and departmental policies and verifies consistent application

Process Management:

Leads the Reverse Logistics team including associates, specialists, and floor assistants

Communicates daily expectations to the Floor Assistants and Specialists and follows up to ensure completion of daily and weekly goals

Executes action plans to ensure all sub-departments are meeting SLA standards and established timelines, raising risks to leadership timely

Ensures inventory accurately reflects physical receipts for rebalanced and returned inbound product and resolves discrepancies with necessary departments

Oversees teams to ensure inbound product is customer-ready, passing along feedback cross-functionally regarding consistent quality concerns or returned items

Monitors inventory and financial transactions executed by team members, maintaining accurate and responsible records and assisting in communication with channels and Accounting as needed

Establish standards for inbound product from Wholesale, Retail, and Customer Care partners, providing feedback as needed to continue to establish efficient processes

Generates labor and cost assumptions for proposed projects, providing insight to Receiving and Reverse Logistics Manager and supporting with scheduling workforce to workload assumptions

Knowledge Skills, and Abilities: 

Collaborate and influence multiple internal and external stakeholders

Coach employees with a tactful and motivating approach

Recommend process improvements on existing process(es) and provide potential solutions

Work in a team environment to accomplish a shared goal; encourages teamwork among associates

Performance analysis and problem-solving capabilities

Advanced Excel skills

Proficiency in relevant computer systems (QAD/ERP, WMS systems, order intake/ticketing systems)

Organizational and time-management skills with the ability to multi-task effectively

Strong communication skills with a problem-solving attitude

Execute tasks with consistent delivery and reprioritize based on evolving business needs

Build cross functional partnerships and work collaboratively

Our Ideal Candidate Will Have:

Bachelor’s degree or equivalent experience

3-5 years’ experience with proven ability to execute with consistent delivery and reprioritize based on evolving business needs

Intermediate Excel skills and ability to quickly learn computer systems

A confident, self-starting attitude with excellent interpersonal, written, and verbal communication skills

Ability to lift to 50 lbs. and stand and/or walk for duration of shift

Bilingual (Spanish) is a plus

A strong ability to build cross functional partnerships and work collaboratively

A growth mindset: desire to learn, grow and embrace innovative ideas

A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

We are an equal opportunity employer and value diversity at our company. 

Kendra Scott

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