Ideal Candidate Profile: Seeking a Systems Support Specialist to support a secure, stable, and high-performing hybrid IT environment. This role administers servers, identity systems, and enterprise services across on-premises and cloud platforms. The Systems Support Specialist is a hands-on technical role focused on disciplined execution of operational processes, including patching, monitoring, backup, and system maintenance
Job Duties & Responsibilities
Infrastructure Administration
Administer Windows Server environments (on-premises and cloud)
Manage Active Directory, Group Policy, DNS, and DHCP
Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD)
Maintain system performance, availability, and configuration
Patch Management & Vulnerability Remediation
Execute structured patching for servers and core systems
Coordinate with leadership on scheduling and system impact
Support vulnerability remediation aligned to security priorities
Validate patches prior to deployment
Track patch compliance and status
Security & Compliance Support
Implement security controls defined by the Information Security Office
Support identity and access management practices, including MFA
Assist with system hardening, logging, and monitoring integrations
Provide support for audits and compliance activities
Monitoring & Incident Response
Monitor systems and respond to alerts and operational issues
Provide Tier 2/3 support for infrastructure incidents
Participate in incident response and escalation processes
Contribute to root cause analysis and service improvements
Backup & Disaster Recovery
Administer backup and recovery solutions
Perform and validate backup and restore testing
Support recovery objectives (RTO/RPO)
Change Management & Operations
Follow defined change management processes
Execute infrastructure changes in a controlled manner
Participate in CAB or similar governance processes
Cross-Team Collaboration
Partner with Network Engineering on infrastructure dependencies
Coordinate with End User Services on user-impacting changes
Support Application/Data teams on system integrations
Communicate system status, risks, and issues to leadership
Required Skills & Experience
Experience administering Windows Server environments
Strong knowledge of Active Directory and Group Policy
Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD)
Experience with patch management and system maintenance
Familiarity with backup and recovery solutions
Basic understanding of networking concepts
Preferred Qualifications
Experience in government or regulated environments
Experience with hybrid infrastructure (on-premises and Azure)
Familiarity with NIST or similar frameworks
Experience with virtualization (VMware or Hyper-V)
Exposure to monitoring, SIEM, or endpoint management tools
Knowledge, Skills, And Abilities
Strong troubleshooting and problem-solving skills
Ability to manage multiple operational tasks and priorities
Effective communication and teamwork across technical groups
Ability to follow structured processes and governance standards
Focus on system reliability, security, and continuous improvement
