Ideal Candidate Profile: Seeking a Systems Support Specialist to support a secure, stable, and high-performing hybrid IT environment. This role administers servers, identity systems, and enterprise services across on-premises and cloud platforms. The Systems Support Specialist is a hands-on technical role focused on disciplined execution of operational processes, including patching, monitoring, backup, and system maintenance

Job Duties & Responsibilities

Infrastructure Administration

Administer Windows Server environments (on-premises and cloud)

Manage Active Directory, Group Policy, DNS, and DHCP

Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD)

Maintain system performance, availability, and configuration

Patch Management & Vulnerability Remediation

Execute structured patching for servers and core systems

Coordinate with leadership on scheduling and system impact

Support vulnerability remediation aligned to security priorities

Validate patches prior to deployment

Track patch compliance and status

Security & Compliance Support

Implement security controls defined by the Information Security Office

Support identity and access management practices, including MFA

Assist with system hardening, logging, and monitoring integrations

Provide support for audits and compliance activities

Monitoring & Incident Response

Monitor systems and respond to alerts and operational issues

Provide Tier 2/3 support for infrastructure incidents

Participate in incident response and escalation processes

Contribute to root cause analysis and service improvements

Backup & Disaster Recovery

Administer backup and recovery solutions

Perform and validate backup and restore testing

Support recovery objectives (RTO/RPO)

Change Management & Operations

Follow defined change management processes

Execute infrastructure changes in a controlled manner

Participate in CAB or similar governance processes

Cross-Team Collaboration

Partner with Network Engineering on infrastructure dependencies

Coordinate with End User Services on user-impacting changes

Support Application/Data teams on system integrations

Communicate system status, risks, and issues to leadership

Required Skills & Experience

Experience administering Windows Server environments

Strong knowledge of Active Directory and Group Policy

Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD)

Experience with patch management and system maintenance

Familiarity with backup and recovery solutions

Basic understanding of networking concepts

Preferred Qualifications

Experience in government or regulated environments

Experience with hybrid infrastructure (on-premises and Azure)

Familiarity with NIST or similar frameworks

Experience with virtualization (VMware or Hyper-V)

Exposure to monitoring, SIEM, or endpoint management tools

Knowledge, Skills, And Abilities

Strong troubleshooting and problem-solving skills

Ability to manage multiple operational tasks and priorities

Effective communication and teamwork across technical groups

Ability to follow structured processes and governance standards

Focus on system reliability, security, and continuous improvement

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Systems Support Specialist