Title: System Administrator 3

Location: Richmond, VA

Duration: 7 Months

Position Overview

Systems Administrators to support a secure, stable, and high-performing hybrid IT environment. This role administers servers, identity systems, and enterprise services across on-premises and cloud platforms.

The Systems Administrator is a hands-on technical role focused on disciplined execution of operational processes, including patching, monitoring, backup, and system maintenance. The position works under the direction of the Director of Infrastructure & Operations and collaborates with Network Engineering, Information Security, End User Services, and Application/Data teams.

Key Responsibilities

Infrastructure Administration

Administer Windows Server environments (on-premises and cloud)
Manage Active Directory, Group Policy, DNS, and DHCP
Support Microsoft 365 services (Exchange Online, Entra ID/Azure AD)
Maintain system performance, availability, and configuration

Patch Management & Vulnerability Remediation

Execute structured patching for servers and core systems
Coordinate with leadership on scheduling and system impact
Support vulnerability remediation aligned to security priorities
Validate patches prior to deployment
Track patch compliance and status

Security & Compliance Support

Implement security controls defined by the Information Security Office
Support identity and access management practices, including MFA
Assist with system hardening, logging, and monitoring integrations
Provide support for audits and compliance activities

Monitoring & Incident Response

Monitor systems and respond to alerts and operational issues
Provide Tier 2/3 support for infrastructure incidents
Participate in incident response and escalation processes
Contribute to root cause analysis and service improvements

Backup & Disaster Recovery

Administer backup and recovery solutions
Perform and validate backup and restore testing
Support recovery objectives (RTO/RPO)

Change Management & Operations

Follow defined change management processes
Execute infrastructure changes in a controlled manner
Participate in CAB or similar governance processes

Cross-Team Collaboration

Partner with Network Engineering on infrastructure dependencies
Coordinate with End User Services on user-impacting changes
Support Application/Data teams on system integrations
Communicate system status, risks, and issues to leadership

Required Qualifications

Experience administering Windows Server environments
Strong knowledge of Active Directory and Group Policy
Experience supporting Microsoft 365 (Exchange Online, Entra ID/Azure AD)
Experience with patch management and system maintenance
Familiarity with backup and recovery solutions
Basic understanding of networking concepts

Preferred Qualifications

Experience in government or regulated environments
Experience with hybrid infrastructure (on-premises and Azure)
Familiarity with NIST or similar frameworks
Experience with virtualization (VMware or Hyper-V)
Exposure to monitoring, SIEM, or endpoint management tools

Knowledge, Skills, And Abilities

Strong troubleshooting and problem-solving skills
Ability to manage multiple operational tasks and priorities
Effective communication and teamwork across technical groups
Ability to follow structured processes and governance standards
Focus on system reliability, security, and continuous improvement

Working Conditions

Office-based environment
Occasional after-hours support for maintenance or incidents
Limited travel between office locations may be required

Additional Information

This role supports core Infrastructure & Operations functions and contributes to the agency s ability to deliver secure and reliable IT services. The Systems Administrator operates within defined governance processes to ensure consistency, stability, and risk reduction across the environment.

GlobalPoint

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