Position Title: Technology Services Manager
Location: Richmond, VA or Dallas, TX (Hybrid)
Clearance Requirements: U.S. Citizenship required; must be eligible to obtain a Public Trust clearance
Position Status: 12-month Contract
Pay Rate: $70-$80/hr.

Position Description: We are seeking a senior-level Technology Services Manager (TSM) to serve as an Operations Partner supporting a critical technology product area within a large-scale, enterprise environment. This role is ideal for a seasoned IT operations leader with deep expertise in network infrastructure, service management, and operational excellence across on-premises and cloud platforms.
In this role, you will be accountable for the stability, resiliency, and availability of network-focused technology services. You will collaborate closely with engineers, architects, product teams, vendors, and senior stakeholders to ensure consistent execution of ITIL-aligned operational processes, proactive incident and problem management, and continuous service improvement.
This position supports a network-centric product within a Network and Integration product line, delivering secure and reliable connectivity to external partners and customers. Strong hands-on knowledge of enterprise networking technologies is essential for success.

Key Responsibilities

Serve as the primary operations point of contact for an assigned product line or platform.
Provide operational oversight for a portfolio of technology services, applications, and supporting infrastructure.
Ensure delivery of high-quality, cost-effective, and reliable IT services that meet or exceed SLAs.
Drive adherence to enterprise operations standards and ITIL-based service management processes.
Coordinate and lead incident, change, problem, and configuration management activities.
Perform and lead Root Cause Analysis (RCA) for high-severity incidents and ensure corrective actions are implemented.
Proactively manage platform and infrastructure environments to improve resiliency, availability, and performance.
Partner with cross-functional teams to deliver product enhancements on time and within scope.
Collaborate with engineers, SMEs, vendors, and stakeholders to support design, implementation, and ongoing operations.
Communicate effectively with senior leadership on operational status, risks, and improvement initiatives.
Support technology planning, implementation strategies, and execution schedules.
Apply risk management principles across all operational and delivery efforts.
Mentor and provide secondary support to other operations managers as needed.

Required Skills & Qualifications

Bachelor’s degree or equivalent professional experience.
6–9+ years of progressive experience in IT operations, technology services management, or infrastructure management.
Strong experience supporting large-scale, enterprise hosting environments.
Advanced knowledge of network and security technologies, including:
- WAN, VPN, DNS, routing, firewalls, and load balancers
- Cloud and data center network operations
- Connecting complex networks using secure integration patterns
Proven experience managing tiered application and distributed systems in enterprise environments.
Strong understanding of how infrastructure components work together to deliver secure and reliable services.
Hands-on experience with IT Service Management (ITSM) tools such as ServiceNow or equivalent platforms.
Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
Experience supporting or collaborating with product management teams across the full product lifecycle.
Excellent communication, analytical, and problem-solving skills with the ability to influence technical and business decisions.
Ability to lead initiatives independently while collaborating effectively within cross-functional teams.

Preferred Qualifications

ITIL certification.
Cloud technology certifications.
Experience with AIOps and automated operations capabilities.
Exposure to observability patterns and monitoring strategies for proactive operations.
Experience working in highly regulated or security-focused environments.

Additional Requirements

Ability to work with a high level of autonomy.
Availability to support extended work hours as needed to resolve critical incidents (approximately 25%).
Willingness to carry a work-issued mobile device.
Occasional travel, including overnight stays, may be required.
Onsite presence required in an approved office location up to five days per week.
Sponsorship is not available for this role.

About Seneca Resources
At Seneca Resources, we are more than a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals to impactful opportunities that support long-term career growth.
Our consultants and contractors enjoy competitive compensation, comprehensive medical, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team that advocates for their success every step of the way.
Seneca Resources is an Equal Opportunity Employer and is committed to building a diverse, inclusive, and equitable workplace. All qualified candidates are encouraged to apply.

Seneca Resources Company, LLC

Latest Jobs

Logistics Management Analyst

Technology Services Manager

Data Center Manager