Position Title: IT Support / Service Desk Analyst
Location: Hybrid Vienna VA
Clearance Requirements: None
Position Status: Contract
Pay Rate: $20.00 – $23.00/hour
Position Description
We are seeking a motivated and customer-focused IT Support / Service Desk Analyst to join a fast-paced enterprise technology support team. This role is ideal for an early-career IT professional with strong troubleshooting skills, a passion for customer service, and experience supporting Microsoft environments.
The ideal candidate will provide technical support for hardware, software, networking, and end-user systems while delivering a high-quality support experience. This opportunity offers hands-on exposure to enterprise technologies including Microsoft 365, Windows 11, VPN support, cybersecurity best practices, and ticketing systems.
Key Responsibilities
- Provide Tier 1/Tier 2 technical support for end users in a high-volume enterprise environment
- Troubleshoot and resolve hardware, software, VPN, and connectivity issues
- Support Microsoft Windows 11 environments and Microsoft 365 applications including Outlook, Teams, and OneDrive
- Diagnose and resolve issues related to Palo Alto GlobalProtect VPN client connectivity
- Respond to incidents and service requests using ServiceNow or similar ITSM ticketing platforms
- Assist users with password management, MFA, account access, and basic cybersecurity-related issues
- Document troubleshooting steps, resolutions, and technical updates accurately within ticketing systems
- Escalate complex technical issues to appropriate support teams when necessary
- Follow standard operating procedures and contribute to continuous service improvement initiatives
- Deliver exceptional customer service while managing multiple priorities in a fast-paced environment
Required Skills/Education
- 1–5 years of experience in IT support, help desk, desktop support, or service desk environments
- Strong troubleshooting experience with Microsoft Windows 11
- Experience supporting Microsoft 365 applications including Outlook, Teams, and OneDrive
- Familiarity with networking fundamentals including IP addressing and DNS
- Basic understanding of cybersecurity concepts including MFA and phishing awareness
- Experience using ServiceNow or similar ticket management systems
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to work collaboratively within a technical support team
- Strong attention to detail and ability to follow established processes
Preferred Qualifications
- CompTIA A+ Certification
- Microsoft 365 Fundamentals Certification
- Experience with ConnectWise Remote Support
- Experience with CyberArk Workforce Password Management
- Experience troubleshooting Citrix VDI environments
- Exposure to enterprise remote support tools and endpoint management technologies
Why Join This Opportunity?
- Gain experience supporting enterprise-level IT infrastructure and end users
- Work with modern technologies including Microsoft 365, VPN platforms, and cybersecurity tools
- Collaborative and team-oriented work environment
- Opportunity for professional growth and technical skill development
- Competitive compensation and strong support from an experienced recruiting team
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path.
Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
