Onsite-Henrico, VA

This position is onsite at our Henrico, VA office. We are looking for a motivated and technically inclined team member who is interested in transitioning into the IT Department. This is a great opportunity for someone who enjoys technology, problem-solving, and helping others, and wants to grow their career in IT.

The IT Support Specialist will assist with day-to-day technology support across the company, including preparing devices for new employees, troubleshooting user issues, and learning core IT systems and infrastructure.

Responsibilities

Set up and prepare computers, phones, tablets, and other devices for new employees
Configure user accounts, passwords, email access, and basic system permissions
Provide first-level technical support for hardware, software, and connectivity issues
Troubleshoot and resolve user issues in a timely and professional manner
Assist with device inventory, equipment tracking, and asset management
Learn and support systems including Active Directory, networking, security tools, and company applications
Work with the IT team to maintain system security and user access standards
Help document IT procedures and support processes
Escalate complex technical issues when needed while continuing to learn and develop technical skills

Qualifications

Strong interest in technology and IT support
Good problem-solving and troubleshooting skills
Strong communication and customer service mindset
Ability to learn new systems and technologies quickly
Organized and detail-oriented
Reliable and able to manage multiple tasks effectively

Preferred Qualifications

Prior experience helping users with technical issues
Familiarity with Windows computers, mobile devices, printers, or office technology
Basic understanding of networking, security, or Active Directory is a plus
CompTIA A+ or similar certifications are a plus but not required

Growth Opportunity

This position is intended for someone looking to build a long-term career in IT. This role provides hands-on experience with user support, device management, networking, security, and enterprise systems while working alongside the IT team.

Old Dominion Mechanical

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