National Services Group is a nationwide residential and commercial renovation contractor that is crossing $400M this year and still rapidly growing. We operate through our three award winning subsidiary brands EmpireWorks, College Works, and Home Genius Exteriors. We have been growing, promoting and building tomorrow’s leaders for over 32 years and are looking for a Senior IT Project Manager and Business Analyst to assist with migrating our current customer CRM/ERP into a more modern framework and into our existing Microsoft Dynamics 365 solution.
Responsiblities:
- Lead large-scale IT initiatives (software development, cloud migrations, infrastructure upgrades, cybersecurity, integrations) from initiation to go-live.
- Develop detailed project plans, allocate resources, set schedules, manage budgets, and define risk/issue mitigation strategies.
- Monitor project performance, track milestones, and proactively adjust plans to maintain scope, timeline, and cost objectives.
- Conduct regular status meetings, prepare stakeholder reports, dashboards, and executive summaries.
- Enforce governance, quality assurance, and adherence to methodologies (Agile, Scrum, Waterfall, hybrid).
- Collaborate with business stakeholders to elicit, analyze, validate, and manage functional and nonfunctional requirements.
- Create process maps, use cases, user stories, wireframes, and system specification documents.
- Translate business needs into practical technical solutions via coordination with architects, developers, QA, and operations teams.
- Support user acceptance testing (UAT), develop test cases, triage defects, and manage sign-off activities.
- Conduct gap analyses, feasibility studies, and impact assessments for proposed changes and enhancements.
- Serve as the liaison between business units, IT teams, external vendors, and executive leadership to align expectations, scope, and deliverables.
- Lead workshops, requirements sessions, solution demonstrations, and training efforts as needed.
- Maintain strong stakeholder relationships, manage conflicts, and escalate issues when required.
- Communicate complex technical and business concepts clearly to diverse audiences (technical and nontechnical).
- Identify, recommend, and implement process improvements, best practices, and standards for project delivery and analysis.
- Help develop and refine templates, tools, frameworks (e.g., backlog grooming, documentation standards, Jira/Confluence workflows).
- Stay current with technology trends (cloud, DevOps, CI/CD, automation) and evaluate their potential adoption.
Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field (Master’s or MBA preferred).
- 8+ years of combined experience in IT project management and business analysis, or roles bridging both domains.
- Experience with Microsoft Dynamics 365 and general accounting experience
- Familiarity with HubSpot
- Proven success leading complex technology projects to completion.
- Relevant certifications (PMP, PMI-PBA, Certified Scrum Master/Product Owner, or equivalent) preferred.
- Deep understanding of software development life cycle, systems architecture, integrations, and IT operations.
- Proficiency with project/collaboration tools (MS Project / Project Online, Jira, Confluence, MS Office suite).
- Excellent communication, facilitation, negotiation, stakeholder management, and leadership abilities.
- Strong interpersonal skills, able to build trust and rapport across all levels of the organization.
- Strategic thinker with strong attention to detail and analytical mindset.
- Skilled at prioritizing competing demands, managing multiple initiatives concurrently, and adapting to change in a fast-paced environment.
- Ability to shift focus while maintaining high quality and consistency
- Experience leading cloud initiatives (AWS, Azure, GCP) or migrations.
- Familiarity with DevOps principles, CI/CD pipelines, and automated testing frameworks.
- Strong analytical and problem-solving capabilities.
- Ability to influence across functional and technical boundaries, drive alignment, and champion organizational change.
- Demonstrated leadership in mentoring or developing project teams.
- Experience in the construction or home improvement industry preferred.
National Services Group, LLC is proud to be an equal opportunity employer. National Services Group, Inc does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
Job Type: Full-time
Pay: $140,000.00 - $160,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Does your employment require Sponsorship now or in the future?
Ability to Relocate:
- Irvine, CA 92602: Relocate before starting work (Preferred)
Work Location: In person
