Information Technology Manager

Elastify • Full-time • New York, NY, US • 1d ago

We are aiding the search for a growing property management organization based in New York City. They are looking for a hands-on IT leader to support day-to-day technology operations, partner with their managed service provider, and help ensure employees and offices have dependable, well-run technology.

You will work closely with their outsourced MSP, which supports core remote operations and

infrastructure, while coordinating local support needs, escalations, vendors, Microsoft 365 and identity administration, endpoint management, and site technology initiatives. You will also help ensure technology remains secure, reliable, and aligned with business needs across multiple offices and properties.

Core Scope

Own day-to-day IT operations across NYC HQ, remote offices, and off-site locations
Act as the main internal IT point of contact for support, escalations, vendors, and technology initiatives
Coordinate with MSPs, telecom providers, and technology vendors to manage support, projects, and service delivery
Provide hands-on deskside support including onboarding/offboarding, device setup, executive support, and local troubleshooting
Oversee office/site technology including VoIP, conference rooms, access control, surveillance, and related infrastructure
Support IT projects including hardware refreshes, office moves, cloud changes, telecom upgrades, and operational improvements
Maintain IT documentation, asset management, policies, and operational standards
Identify opportunities to improve end-user experience, reliability, security, and business continuity

Key Requirements

5+ years of hands-on IT support, infrastructure, systems, or operations experience
Strong Microsoft 365, Windows, networking, cloud, identity/access management, and endpoint support experience
Experience supporting multi-site environments, remote users, and balancing support with project work
Familiarity with cybersecurity best practices, endpoint protection, backups, and secure access controls
Experience working with MSPs, vendors, telecom providers, and external partners
Strong communication, organization, and stakeholder management skills
Preferred: experience with property management/real estate environments, VoIP systems, access control/surveillance tech, and platforms like Yardi or BuildingLink
Preferred certifications: ITIL, CompTIA, Microsoft, Cisco, or security-related certifications