JARS CANNABISIT Managerwww.shopjars.comDepartment: Data and SystemsReports To: Director of Data and SystemsLocation: Troy, Michigan (Corporate)Ready to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.Does this spark your interest? If so, we'd love to hear from you!Position SummaryThe IT Manager runs day-to-day IT for JARS across the corporate office and our retail locations. The role is mostly project work, not tickets. Our IT Technician handles tier-1 support well on her own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor management. The IT Manager supervises the IT Technician and is the operational owner of every IT system the company runs.Key ResponsibilitiesSystems AdministrationDay-to-day administration of our Microsoft 365 and Entra ID tenant, including identity, groups, licensing, conditional access, and security policyManage the user, device, and access lifecycle across corporate and all retail locationsMaintain SSO and SCIM integrations between Entra and our business applications, and add new ones as we onboard new systemsWork with the Data and Systems team on identity-driven automation and provisioningNetwork and InfrastructureManage and monitor the company network across all sites (our environment is primarily Ubiquiti for LAN, wireless, and firewalls)Audit network health and security on a regular cadence and remediate findingsSource and contract internet service for new retail locations and corporate sitesManage existing ISP contracts, renewals, and any service escalationsTelephony and CommunicationsAdminister the voice platform used in stores, covering provisioning, call routing, hardware, and the vendor relationshipManage the corporate cell phone fleet, including the carrier relationship, lines, devices, MDM enrollment, and cost controlHardware and ProcurementPurchase computers, peripherals, networking gear, and IT-related equipment for corporate and retail locationsSet hardware standards, maintain an asset inventory, and plan refresh cyclesNegotiate with vendors and resellers, and track IT spend against budgetPeople and ProcessSupervise the IT Technician, including priorities, coverage, performance, and professional developmentProvide tier-2 and tier-3 escalation support and occasional after-hours coverage; day-to-day tickets remain with the IT TechnicianWrite and maintain SOPs for IT, covering onboarding and offboarding, network changes, incident response, hardware deployment, and vendor managementIdentify manual work, standardize it, document it, and automate it where appropriateWhat This Role Is NotThis is not a help-desk role. Ticket volume is low and our IT Technician handles it well on their own with very little escalation. Tickets are still a high priority, but they should not be the bulk of the work. The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor management, and building the operational processes the IT department runs on.Required QualificationsMust be willing to submit to a background checkHands-on experience administering Microsoft 365 and Entra ID in a production environmentExperience administering business networks, including switching, routing, wireless, and firewallsComfortable managing vendors, contracts, renewals, and procurementExperience writing technical SOPs and operational documentationStrong project management skills - able to scope, schedule, and deliver multi-site IT projects without daily oversightHas supervised or mentored at least one direct reportComfortable supporting distributed retail locations remotely with occasional site visitsPreferred QualificationsHands-on experience with Ubiquiti UniFi at multi-site scaleWorking knowledge of SSO and SCIM provisioning between Entra and SaaS applicationsExperience with a multi-site voice or contact-center platform such as Genesys, Zoom Phone, or RingCentralBackground in multi-site retail, hospitality, or a regulated industryFamiliarity with Intune or another MDM platformCannabis industry experience (nice to have, not required)Work Atmosphere / Physical DemandsPrimarily office-based at JARS corporate headquarters in Troy, MichiganOccasional site visits to retail locations across MichiganRequires prolonged use of a computer and standard office equipmentOccasional after-hours coverage for escalations or critical infrastructure workWill require working varied hours as business needs and project timelines dictateWhy JARS Cannabis?At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant environments and our approach to teamwork. We encourage our team members to bring their authentic selves to work and to enjoy the journey.Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.Apply today and become a part of the JARS Cannabis family!Employee BenefitsFree Employee Assistance ProgramHealth, Dental & Vision Insurance (full-time employees only)401(k) PlanPaid Time OffEmployee DiscountMonthly Bonus IncentivesInternal Growth OpportunitiesVoluntary Life Insurance & Supplemental Medical InsuranceHoliday Pay (select holidays only)Bereavement Time PayParental LeaveJARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Salary: $60000.0 per year
