Disaster Restoration Technician

ServiceMaster Fire & Water Restoration • Full-time • Granger, IN, US • $15 - $21 / hour • 26m ago

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, hard surface cleaning and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

High school graduate or equivalent
Experience in the restoration or construction industry not required but preferred
Must be familiar with and be able to operate a wide range of equipment common to construction demo
Must be able to work for long periods of time in extreme temperatures both hot and cold
Must be able to work in an environment that has suffered fire, water, mold and wind damage
Must be able to respond to service calls after-hours and during inclement weather
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Certifications are not required but preferred:
WTR – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others quickly, receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Expected hours: 40 per week

Benefits: