If you’ve led logistics teams and also understand what great customer experience actually looks like day-to-day, this could be a really interesting role.
We’re working with a well-established manufacturing company in the Greater Philadelphia area that’s known for having a strong culture and a collaborative leadership team. They’re looking for someone to take ownership of both global logistics and customer-facing operations.
This is a hands-on leadership role where you’ll sit at the center of the business and have real influence on performance, process improvement, and customer satisfaction.
What you’ll be doing:
· Leading global logistics operations including import/export, compliance, domestic transportation, 3PLs, and warehousing
· Overseeing international trade compliance, including customs activity, regulatory changes, and duty optimization
· Managing customer service and order management teams
· Driving improvements in on-time delivery, order accuracy, and overall customer experience
· Partnering with sales and commercial teams to improve service levels and responsiveness
· Building and tracking KPIs, identifying gaps, and leading continuous improvement efforts
· Supporting growth initiatives and expansion into new markets
What they’re looking for:
· 10+ years of experience in logistics or supply chain within manufacturing
· 5+ years of leadership experience with a track record of developing teams
· Strong background in global logistics and trade compliance
· Experience overseeing customer service or order management functions
· Someone who is proactive, hands-on, and comfortable driving change
· ERP experience (D365 or similar) and solid Excel skills
Nice to have:
· Experience in chemical, pharma, or medical device manufacturing
· Exposure to customs compliance or trade regulations
Why this role stands out:
· High visibility position with influence across operations and commercial teams
· Strong company culture with good leadership and low turnover
· Opportunity to own both strategy and execution
· Competitive compensation and bonus
If you’ve been in a role where logistics and customer experience overlap and you’re ready for something with more ownership and impact, it’s definitely worth a conversation.
Work Authorization:
Applicants must have valid, independent authorization to work in the United States. This position does not offer, support, or accept any form of sponsorship—whether employer, third-party, future, contingent, transfer, or otherwise. Candidates must be able to work for any employer in the U.S. without current or future sponsorship of any kind. Work authorization will be verified, and misrepresentation will result in immediate removal from consideration.
