Obie Companies is committed to hard work, making a difference, creating opportunities, and leaving the world a better place. Its legacy is a work in progress. The joy is in the journey.
Obie Companies is a real estate development firm located in Eugene, Oregon. Our portfolio includes boutique hotels, vibrant retail environments, co-working commercial space, and residential developments.
The IT and Systems Director is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout Obie Companies affiliated properties, which comprises 8 active businesses, including:
• Four (4) hotels: Inn at the 5th, Inn at 500 Capitol, the Gordon Hotel and The Residence Inn.
• One (1) multi-family apartment complex: the Gordon Lofts;
• One (1) co-working office space: the District Coworking; and
• One (1) mixed-use commercial shopping center: the 5th Street Public Market
• One (1) corporate office: Obie Companies
Additionally, the IT and Systems Director is responsible for Information Technology issues, products, and services, provide user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
REPORTING MANAGER:
The IT and Systems Director reports directly to the President of Hospitality, with dotted-line reporting to both the Vice President of Real Estate and the Vice President of Administration for Obie Companies.
DUTIES AND RESPONSIBILITIES:
IT and Systems Director
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephone systems and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.
- Capable of conducting Root Cause Analysis on a problem.
- Strong knowledge of Network fundamentals, general network setup and device configuration.
- Expert knowledge of server hardware, Disk storage technology, I/O devices.
- Skilled in usage of system level profiling tools and network monitoring systems
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget and support staff requirements with new IT initiatives.
- Prepare Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Anti-virus setup and day-to-day support.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Ensure that policies and procedure relating to PCI compliance are updated.
- Maintains a system error / progress logbook and deals with reported problems.
- Responsible for ensuring that IT Audit points are implemented as per relevant Standard operating Procedures.
- Is aware of IT Security Policies and ensures implementation through regular staff training.
- Keep updated with latest hotel technology and security risks on a regular basis.
- Able to perform other IT or Systems related task assigned by the management.
QUALIFICATIONS
Minimum of 5-10 years proven working experience in Hospitality, Operations, and IT support roles.
Minimum of 3 years of IT supervisory/management experience.
Degree or diploma in Information Technology field. Along with an in-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Experience with Hospitality related applications and/or systems (PMS, POS, CRs, CRM, Key card, PBX, Voicemail).
Applicable Microsoft certifications: MCSA, MCTS, or MCITP for Windows Server, MCDST for workstations.
Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Excellent time and project management skills.
Must be flexible in working hours, including weekends, evenings, and holidays.
Work Environment
This position operates in a professional office environment and will be asked to travel on occasion. This role requires the employee to be in the office or on-site during the standard work week.
Physical Requirements
• This position requires frequent sitting, occasional walking, and occasional need to climb, crawl, crouch, or be in various other positions to set up IT hardware and infrastructure.
• Must have the ability to read and comprehend large quantities of information, operate computer equipment, speak, hear, bend, stoop, reach, lift, move, and carry up to 30 lbs. independently.
• Regularly required to sit, stand, bend, reach, and move about office setting.
