About The Role
As the Logistics Coordinator, you will work closely with 2Modern's network of vendors and freight partners to ensure 2Modern's Residential and Trade customers receive their Large Furniture orders in a safe and timely manner.
Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern's Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise.
The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions.
Core Responsibilities And Daily Activities
- Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International)
- Ensure accuracy of shipping documents
- Identify and fix shipping errors
- Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams
- Problem-solve transportation challenges before or during transit
- File and manage Shipping Claims (Damage, Loss, etc)
- Balance ticket volume with follow-up work — staying organized across multiple priorities
What Makes Someone Successful Here
- Highly organized — You have systems for tracking complex, multi-step processes. You don't let things fall through cracks
- Fast and decisive — You make good decisions quickly. You don't agonize over every detail or become one customer's personal assistant
- Technically capable — You're comfortable with logistics systems, spreadsheets, and data. You can use information to make better decisions
- Clear communicator — You translate logistics situations into plain language for CS and Sales teams. You close the loop
- Self-directed — You manage your own time and priorities. You don't wait to be told what to do next
Requirements
Skills and Qualifications
- Strong communications skills
- Excellent organizational capacity
- Experience in logistics, freight coordination, or fulfillment
- Proficiency with spreadsheets and tracking systems
- Excellent written communication
- Ability to prioritize and manage competing demands
- Collaborative attitude
- Solution-oriented mindset
- Critical- and Lateral-thinking ability
- Research and analysis skills
Preferred Qualifications
- Experienced with Customer Service best practices in communication and tenor
- Familiarity with best practices in Residential and White Glove freight management
- Ability to use data in making logistics more efficient
- Understanding of both warehouse and transportation management
- Capacity to multitask
- Strong time management skills
- Ability to prioritize tasks based on needs and workflow
- Experience working with ecommerce, CRM systems, and fulfillment
Hours: This position is full-time and is remote/telecommute, 40 hours a week, open to candidates with standard working hours for a shift between (7am - 4pm Pacific) weekdays.
Compensation: $46,000 - $70,000 depending on level of experience, skills, and qualifications
Start Date: Immediate
Please include the following with your application:
- Resume
- Hourly Rate or Current Salary Requirements
- Available start date
- 3 References
