Logistics Coordinator

2Modern • Full-time • Remote (Mill Valley, CA, US) • $46,000 - $70,000 / year • 3m ago

About The Role

As the Logistics Coordinator, you will work closely with 2Modern's network of vendors and freight partners to ensure 2Modern's Residential and Trade customers receive their Large Furniture orders in a safe and timely manner.

Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern's Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise.

The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions.

Core Responsibilities And Daily Activities

Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International)
Ensure accuracy of shipping documents
Identify and fix shipping errors
Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams
Problem-solve transportation challenges before or during transit
File and manage Shipping Claims (Damage, Loss, etc)
Balance ticket volume with follow-up work — staying organized across multiple priorities

What Makes Someone Successful Here

Highly organized — You have systems for tracking complex, multi-step processes. You don't let things fall through cracks
Fast and decisive — You make good decisions quickly. You don't agonize over every detail or become one customer's personal assistant
Technically capable — You're comfortable with logistics systems, spreadsheets, and data. You can use information to make better decisions
Clear communicator — You translate logistics situations into plain language for CS and Sales teams. You close the loop
Self-directed — You manage your own time and priorities. You don't wait to be told what to do next

Requirements

Skills and Qualifications

Strong communications skills
Excellent organizational capacity
Experience in logistics, freight coordination, or fulfillment
Proficiency with spreadsheets and tracking systems
Excellent written communication
Ability to prioritize and manage competing demands
Collaborative attitude
Solution-oriented mindset
Critical- and Lateral-thinking ability
Research and analysis skills

Preferred Qualifications

Experienced with Customer Service best practices in communication and tenor
Familiarity with best practices in Residential and White Glove freight management
Ability to use data in making logistics more efficient
Understanding of both warehouse and transportation management
Capacity to multitask
Strong time management skills
Ability to prioritize tasks based on needs and workflow
Experience working with ecommerce, CRM systems, and fulfillment

Hours: This position is full-time and is remote/telecommute, 40 hours a week, open to candidates with standard working hours for a shift between (7am - 4pm Pacific) weekdays.

Compensation: $46,000 - $70,000 depending on level of experience, skills, and qualifications

Start Date: Immediate

Please include the following with your application: