Director of Operations
Plano, TX - Hybrid
$130,000 - $160,000
Our client is looking for a hands-on operations leader responsible for running and improving the firm’s day-to-day operations. This role works directly with firm leadership to scale the company, increase efficiency, and support profitable growth. This is a role focused on execution and ownership.
Responsibilities
- Own all HR functions: recruiting, onboarding, performance management, retention, and offboarding.
- Lead hiring for attorneys, paralegals, and staff as the firm grows.
- Build and run simple, effective performance review processes with legal staff.
- Create, document, and enforce firm-wide workflows, procedures, and SOPs.
- Identify operational issues and personally drive fixes across legal, admin, and billing functions.
- Manage operational systems and tools to improve accountability and efficiency.
- Build and manage the operating budget with firm leadership.
- Monitor expenses, utilization, collections, and key performance metrics.
- Lead firm-wide initiatives tied to efficiency, profitability, and growth.
Qualifications
- Experience in a small or growing law firm.
- Working knowledge of billable-hours environments (utilization, realization, collections).
- Proven ability to build and execute operational processes.
- Hands-on, execution-focused leader who owns outcomes.
- Strong judgment, communication skills, and discretion.
