The E-commerce Logistics Coordinator is responsible for ensuring a reliable, cost-efficient and customer-centric logistics operation across North America.
This role owns the end-to-end physical flow of goods, including inbound, outbound and returns (reverse logistics), and plays a critical role in protecting sales, margin and customer experience by proactively managing risks, delays and inefficiencies.
Job Responsibilities:
Logistics Coordination & Execution
- Coordinate inventory flows from suppliers to warehouses and end customers.
- Plan, schedule and monitor inbound and outbound shipments.
- Track deliveries, anticipate delays and proactively resolve issues before they impact customers or sales.
- Ensure smooth coordination between suppliers, warehouses and carriers.
Returns & Reverse Logistics Management
- Own the end-to-end returns process for e-commerce orders.
- Coordinate with warehouses, carriers and Customer Service to ensure fast and accurate return handling.
- Monitor returns KPIs (return rate, processing time, refund lead time).
- Identify recurring return issues (delivery, damage, quality, fit) and escalate insights to Merchandising, Ops and Business Performance teams.
- Propose actions to reduce cost, delays and customer friction related to returns.
Supplier, Carrier & Internal Coordination
- Act as operational point of contact with logistics partners and carriers.
- Support rate discussions and operational issue resolution.
- Liaise closely with internal teams: Operations, Merch Planning, Customer Service and E-commerce.
Inventory & ERP Management
- Manage stock movements and transfers across multiple locations in the ERP system.
- Raise sales orders for stock receipts and internal transfers.
- Ensure stock accuracy and timely system updates in collaboration with warehouses.
Performance Monitoring & Continuous Improvement
- Track logistics KPIs (OTIF, delivery lead times, returns processing, issues).
- Share logistics and returns insights with the Business Performance team to anticipate risks impacting conversion, cancellations or customer satisfaction.
- Identify process improvements to enhance efficiency, reduce costs and improve experience.
Job Requirements:
- 2+ years of experience in logistics, supply chain management, or a related field, preferably within the fashion industry.
- Ideally experience with SAP but experience of managing stock on an ERP system across multiple stock locations is a must
- Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills, with the ability to build strong relationships with internal and external stakeholders.
- Problem-Solving: A proactive approach to problem-solving with a focus on continuous improvement.
