The E-commerce Logistics Coordinator is responsible for ensuring a reliable, cost-efficient and customer-centric logistics operation across North America.

This role owns the end-to-end physical flow of goods, including inbound, outbound and returns (reverse logistics), and plays a critical role in protecting sales, margin and customer experience by proactively managing risks, delays and inefficiencies.

Job Responsibilities:

Logistics Coordination & Execution

Coordinate inventory flows from suppliers to warehouses and end customers.
Plan, schedule and monitor inbound and outbound shipments.
Track deliveries, anticipate delays and proactively resolve issues before they impact customers or sales.
Ensure smooth coordination between suppliers, warehouses and carriers.

Returns & Reverse Logistics Management

Own the end-to-end returns process for e-commerce orders.
Coordinate with warehouses, carriers and Customer Service to ensure fast and accurate return handling.
Monitor returns KPIs (return rate, processing time, refund lead time).
Identify recurring return issues (delivery, damage, quality, fit) and escalate insights to Merchandising, Ops and Business Performance teams.
Propose actions to reduce cost, delays and customer friction related to returns.

Supplier, Carrier & Internal Coordination

Act as operational point of contact with logistics partners and carriers.
Support rate discussions and operational issue resolution.
Liaise closely with internal teams: Operations, Merch Planning, Customer Service and E-commerce.

Inventory & ERP Management

Manage stock movements and transfers across multiple locations in the ERP system.
Raise sales orders for stock receipts and internal transfers.
Ensure stock accuracy and timely system updates in collaboration with warehouses.

Performance Monitoring & Continuous Improvement

Track logistics KPIs (OTIF, delivery lead times, returns processing, issues).
Share logistics and returns insights with the Business Performance team to anticipate risks impacting conversion, cancellations or customer satisfaction.
Identify process improvements to enhance efficiency, reduce costs and improve experience.

Job Requirements:

2+ years of experience in logistics, supply chain management, or a related field, preferably within the fashion industry.
Ideally experience with SAP but experience of managing stock on an ERP system across multiple stock locations is a must
Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously
Excellent verbal and written communication skills, with the ability to build strong relationships with internal and external stakeholders.
Problem-Solving: A proactive approach to problem-solving with a focus on continuous improvement.

CHARLES & KEITH GROUP

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Ecommerce Logistics Coordinator