About Alpine
Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.
About The Role
Alpine Home Air is seeking a
Director of Logistics, Freight & Network Optimization to own the economics, performance, and risk of our inbound and outbound freight network.
This role exists because freight is no longer a transactional function — it is a decision system that directly impacts margins, damage rates, customer experience, and operational behavior across the company.
This is a senior, analytical leadership role responsible for designing, optimizing, and governing the freight system, not merely managing shipments. The mandate is to turn logistics from a cost center into a controlled, measurable, continuously improving system.
Authority & Scope
- Full ownership of freight strategy, carrier relationships, and cost outcomes
- Authority over carrier selection, contracts, and rate structures
- Ownership of freight-related SLAs, claims, and accessorial management
- Partner-level authority with Warehouse, ERP, Analytics, and Finance leadership
- Decision authority independent of short-term operational or sales pressure
Core Responsibilities
Freight Economics & Strategy
- Own all inbound and outbound freight spend across LTL, TL, parcel, and hybrid modes
- Design carrier strategy to balance cost, reliability, and damage risk
- Lead rate negotiations, contract structuring, and performance enforcement
- Eliminate hidden cost drivers including accessorials, reclasses, and inefficiencies
Network & Mode Optimization
- Optimize mode selection based on shipment characteristics, cost, and service requirements
- Identify opportunities to consolidate, re-route, or redesign freight flows
- Evaluate carrier mix and network design to reduce variance and risk
Damage, Claims & Risk Management
- Own freight-related damage economics end-to-end
- Design and enforce claims processes that recover value consistently
- Identify root causes of damage in partnership with warehouse execution teams
- Drive packaging, palletization, and handling standards to reduce loss
Data, Metrics & Reporting
- Define freight KPIs that reflect true cost, performance, and risk
- Partner with analytics to build PowerBI dashboards for freight visibility
- Identify where metrics are masking real cost drivers and correct them
- Ensure freight data integrity across ERP and carrier systems
ERP & Systems Integration
- Develop deep working understanding of Alpine’s custom ERP freight logic
- Ensure freight processes are correctly represented in system workflows
- Close gaps between system assumptions and real-world carrier behavior
AI & Automation Enablement
- Identify and implement AI-assisted workflows for:
- Rate anomaly detection
- Carrier performance scoring
- Damage and claims pattern analysis
- Shipment risk prediction
Translate freight realities into inputs automation systems can reliably act on
Cross-Functional Partnership
- Partner closely with Warehouse Systems & Execution leadership on:
- Packaging standards
- Pallet configurations
- Shipment readiness and handling practices
Work with Finance to align freight economics with margin and pricing strategy
Required Experience
- 7+ years in logistics, freight, or network optimization leadership
- Proven ownership of multi-million-dollar freight spend
- Strong analytical capability; comfortable working with complex data
- Experience partnering with custom ERP systems and BI tools (PowerBI or equivalent)
- Systems thinker who understands incentives, contracts, and behavior
- Calm, high-agency leader able to hold authority without escalation or drama
- Pragmatic curiosity about AI and automation (applied, not theoretical)
Benefits
- Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
- Paid educational and professional development training
About Us
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
- Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
- Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
- Prioritizes a harmonious win for customers, team members, the company and the environment.
Learn more and view all openings at: careers.alpinehomeair.com
