Classification: Exempt
Salary Range: $70,000.00 to $80,000.00
Reports to: Ops Manager
Date: February 2026
Job Description
Ensure adequate staffing to deliver excellent customer service daily. Ensure drivers and coordinators are trained to verify quality, accuracy, and correctly deliver the product to the customer. Ensuring safety awareness and prevention in the transportation department and within the facility is continuous to prevent accidents.
Essential Functions
- Assists with directions to the Shift Supervisors to ensure they have the resources to run the shift properly.
- Follows up with the team regarding issues on the field during their shift
- Manages department personnel to ensure flights are serviced and catered on time, meeting customer requirements and preventing aircraft departure delays. Attentive to last-minute changes as required by customers.
- Communicate with customers, shifts, and all internal departments to ensure the above level of customer satisfaction is achieved.
- Responsible for the safety and security of all transportation-related operations.
- Work in a safe manner to prevent accidents to self and coworkers.
- Effectively provides a safe working environment for all employees daily.
- Immediately investigates, documents, and reports all on-the-job accidents following company safety procedures.
- Produces required shift reports /documentation/driver logs/investigation & documentation of vehicle damage.
- Communicate all related matters to personnel with daily debriefings.
- In charge of overseeing the entire building during their shift.
Skills and Qualifications
- Able to understand, read, communicate, and write in English.
- Must be RELIABLE & PROFESSIONAL
- Able to work with others as a TEAM PLAYER and efficiently direct the team.
- Able to work in a fast-paced, demanding environment.
- Computer literate – use of Excel & Word
- Operation management experience – min 5 years.
- Knowledge of HACCP and FDA guidelines
- Strong customer service skills
- Must have a CDL license.
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time and reach with hands and arms. Able to lift, push, and pull up to 50 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Hours of work: Flexible, including weekends
Travel
20%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.
