Infrastructure Manager
About The Role
We’re hiring a hands-on Infrastructure Manager to lead, build, and operate our enterprise infrastructure. This is a true player-coach role: you’ll set strategy, guide the team, and still stay close to the tech—designing systems, solving hard problems, and stepping in when execution matters.
If you enjoy mentoring engineers, owning outcomes, and keeping infrastructure rock-solid while the business scales, this role is for you.
What You’ll Do
- Act as both technical leader and people manager for infrastructure, systems, network, and desktop teams
- Mentor engineers through architecture decisions, troubleshooting, and best practices
- Step in hands-on during escalations, incidents, and high-impact projects
Infrastructure & Operations
- Design, implement, and operate on-prem and cloud infrastructure (AWS, Azure, GCP)
- Ensure high availability, performance, disaster recovery, and business continuity
- Own monitoring, patching, upgrades, and infrastructure lifecycle management
- Lead backup, recovery, and DR testing efforts
Cloud & Systems Engineering
- Architect and optimize hybrid and multi-cloud environments
- Drive cloud cost optimization and operational efficiency
- Own virtualization platforms (VMware, Hyper-V) and container technologies where applicable
Security & Reliability
- Partner with Security to ensure infrastructure meets security and compliance standards
- Implement access controls, vulnerability management, logging, and incident response support
- Build resilient systems with clear runbooks and operational discipline
Team & Vendor Leadership
- Manage workloads, priorities, and on-call rotations
- Lead vendors, MSPs, and service providers; own contracts, renewals, and SLAs
- Collaborate closely with Application, Finance, and Business teams
Strategy & Planning
- Define and execute infrastructure roadmaps aligned with business growth
- Own capacity planning, budgeting, and forecasting
- Evaluate and introduce new tools, platforms, and automation
Required Experience - Bachelor’s degree in Computer Science, IT, or equivalent practical experience
- 7+ years in IT infrastructure with 3+ years leading teams
- Deep hands-on experience with:
- Windows and/or Linux
- Active Directory, DNS, DHCP
- Change control and lifecycle management
- Microsoft 365
- Exchange Online, SharePoint/OneDrive, Teams
- SSO, MFA, Entra ID, Intune
- Networking
- LAN/WAN, firewalls, VPNs, load balancers
- Palo Alto, Cisco routing/switching, Cisco DMVPN, WLC
- Cloud platforms
- Azure, AWS, or GCP
- IAM, EC2/ECS, Route 53, networking, Terraform, IaC, containers, CI/CD (GitLab)
- Virtualization & hardware
- VMware, Hyper-V, Horizon
- Dell and Cisco servers
- Storage, backup, and monitoring
- NetApp, Dell storage
- Veeam
- Monitoring & incident response
- Automation & scripting
- Experience operating infrastructure at enterprise scale or across multiple regions
- Strong troubleshooting, communication, and execution skills
Preferred
- Azure, AWS, VMware, CCNP, or ITIL certifications
- Strong IaC and automation mindset (Terraform, Ansible, PowerShell)
- Experience supporting ERP, CRM, or other mission-critical platforms
What Makes This Role Different
- You own outcomes, not just roadmaps
- You stay technically sharp while leading people
- You influence architecture decisions end-to-end
- You help shape how infrastructure supports the business—not just how it runs
