Infrastructure Manager

About The Role

We’re hiring a hands-on Infrastructure Manager to lead, build, and operate our enterprise infrastructure. This is a true player-coach role: you’ll set strategy, guide the team, and still stay close to the tech—designing systems, solving hard problems, and stepping in when execution matters.

If you enjoy mentoring engineers, owning outcomes, and keeping infrastructure rock-solid while the business scales, this role is for you.

What You’ll Do

Act as both technical leader and people manager for infrastructure, systems, network, and desktop teams
Mentor engineers through architecture decisions, troubleshooting, and best practices
Step in hands-on during escalations, incidents, and high-impact projects

Infrastructure & Operations

Design, implement, and operate on-prem and cloud infrastructure (AWS, Azure, GCP)
Ensure high availability, performance, disaster recovery, and business continuity
Own monitoring, patching, upgrades, and infrastructure lifecycle management
Lead backup, recovery, and DR testing efforts

Cloud & Systems Engineering

Architect and optimize hybrid and multi-cloud environments
Drive cloud cost optimization and operational efficiency
Own virtualization platforms (VMware, Hyper-V) and container technologies where applicable

Security & Reliability

Partner with Security to ensure infrastructure meets security and compliance standards
Implement access controls, vulnerability management, logging, and incident response support
Build resilient systems with clear runbooks and operational discipline

Team & Vendor Leadership

Manage workloads, priorities, and on-call rotations
Lead vendors, MSPs, and service providers; own contracts, renewals, and SLAs
Collaborate closely with Application, Finance, and Business teams

Strategy & Planning

Define and execute infrastructure roadmaps aligned with business growth
Own capacity planning, budgeting, and forecasting
Evaluate and introduce new tools, platforms, and automation

Required Experience

Bachelor’s degree in Computer Science, IT, or equivalent practical experience
7+ years in IT infrastructure with 3+ years leading teams
Deep hands-on experience with:
- Windows and/or Linux
  - Active Directory, DNS, DHCP
  - Change control and lifecycle management
- Microsoft 365
  - Exchange Online, SharePoint/OneDrive, Teams
  - SSO, MFA, Entra ID, Intune
- Networking
  - LAN/WAN, firewalls, VPNs, load balancers
  - Palo Alto, Cisco routing/switching, Cisco DMVPN, WLC
- Cloud platforms
  - Azure, AWS, or GCP
  - IAM, EC2/ECS, Route 53, networking, Terraform, IaC, containers, CI/CD (GitLab)
- Virtualization & hardware
  - VMware, Hyper-V, Horizon
  - Dell and Cisco servers
- Storage, backup, and monitoring
  - NetApp, Dell storage
  - Veeam
- Monitoring & incident response
  - CheckMK, PagerDuty
- Automation & scripting
  - PowerShell, Python, Bash
- Experience operating infrastructure at enterprise scale or across multiple regions
- Strong troubleshooting, communication, and execution skills

Preferred

Azure, AWS, VMware, CCNP, or ITIL certifications
Strong IaC and automation mindset (Terraform, Ansible, PowerShell)
Experience supporting ERP, CRM, or other mission-critical platforms

What Makes This Role Different

You own outcomes, not just roadmaps
You stay technically sharp while leading people
You influence architecture decisions end-to-end
You help shape how infrastructure supports the business—not just how it runs

ZAGG, Inc.

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