RESPONSE COORDINATOR

All Hands and Hearts Smart Response, Inc. • Full-time • MA, US • 13m ago

Position Purpose

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is Temporary
and will be a member of the Disaster Assistance Response Team and be deployed to assist in post-disaster assessments and program start-up, primarily in the U.S. It has the potential to transition into a longer term staff role, should the response require it.

All Hands and Hearts continually seeks talented and hard-working people who are eager to assist disaster survivors on a reservist basis. This position is on a hired as-needed basis and will be limited to a term of 1-3 months with the potential to extend if needed, depending on the size of the response. Interviews for this position happen on a rolling basis and candidates are hired as needed for 1-3 months immediately following a disaster.

Reporting Relationships

Reports to U.S. Response Manager or Rapid Response Manager
Roles reporting to position None
Approximate number of reports 0

Essential Functions

Support the U.S. Response Manager and Rapid Response Manager Specialist with disaster assessment and program development by:
- Providing training and guidance in response scopes to different audiences such as volunteers.
- Identifying unmet needs in disaster-impacted communities.
- Assisting with program start-up including but not limited to, finding a base of operations, connecting with local stakeholders, and coordinating logistics.
- Assessing cases and building a work queue as needed.
- Assist in field coordination and volunteer management as needed.
- Assist in database management using the Salesforce platform.
- Building relationships with local emergency management agencies and NGOs.
Lead teams of staff and volunteers in response scopes such as gutting, mold sanitation and tree removal projects. Offer skilled troubleshooting and technical advice on chainsaw, construction, and tarping related worksites, as needed and dependent on skillset
Communicate tasks and expectations clearly to team members; provide effective technical training and constructive feedback when necessary to ensure compliance with project safety and quality standards.
Maintain records of work completed including tracking material usage, volunteer hours, and scopes performed.
Work with the Operations and Health, Safety & Security departments to develop and implement safety standards and protocols for the response and program start up.
Perform other duties as required

Position Requirements

Education High School Diploma or equivalent
Related Experience 6+ months in leading teams in a post-disaster or similar setting. Experience in working with NGOs, All Hands and Hearts, AmeriCorps, DARTs or similar settings preferred.
Special Competencies/Certifications Good written and oral communication skills and confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

Constantly works in outdoor adverse weather conditions
Frequently moves items weighing up to 40 lbs on work site or on base
Frequently operates construction equipment (table saws, impact drivers, drills, and more)
Frequently operates computer
Frequently ascends/descends ladders and scaffolding
Must be able to remain in a stationary position
Frequent travel
Living in communal environment
High stress situations in an immediate post-disaster environment with limited amenities

Compensation & Benefits (US Program)

Typical starting salary is $14.00 - $15.00/hour, and up to $16.00 for highly qualified candidates who have previous experience in this role
Room & board included
Monthly R&R breaks
Travel to and from program location

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.