Company brief

At Hartley Botanic, we offer beautiful, elegant, and practical Greenhouses and Glasshouses with a worldwide reputation for perfect design, enduring strength, unparalleled quality, and everlasting performance. Providing beautiful ranges of Greenhouses and Glasshouses for the everyday gardener to the largest bespoke designs across our Victorian, Modern, and Heritage ranges. Hartley Botanic works hard to cater to the needs of every individual customer and gardener and every individual garden.

Each of our products is individually designed to the customer's specifications, whether professional or private. We pride ourselves on the quality of our workmanship and work closely with our customers to ensure they get exactly what they need.

Hartley Botanic Inc is the leading supplier of luxury Greenhouses and Glasshouses in North America and a wholly-owned UK-based business subsidiary. We are recruiting a National Installation Manager for our rapidly expanding North American business. The National Installation Manager will work from our Wilmington, MA office and will report to the US Head of Customer Fulfillment. This role will require roughly 50% travel mainly throughout the US and Canada with potential for other International Locations.

Role Brief

The successful candidate will be responsible for Managing our Installation Team for the USA & Canadian business. This Installation Team is a completely remote team who travel 100% of the time to complete the project assigned. Being a luxury brand, we work with highly discerning customers who have demanding expectations and it is imperative this team member can embody that luxury experience. One of the critical aspects of this role will be ensuring we reduce, with the goal of eliminating all remedial errors (return to jobs) in the field while also managing and reporting these challenges. It is important an insightful commentary along with analysis is given to showcase the potential challenges and where improvements may be seen.

This role would suit someone with a background in, remote management, multi-site management and a person who is seeking to enhance and grow a dedicated team who take great pride in their work.

Key Responsibilities

Customer Installations/Project Management:

· Understanding on-site conditions at each project site and preparing the team for arrival

· Estimating equipment needed for installation. Purchasing or hiring as required

· Managing cost of equipment (scaffolding, construction tools, other on-site costs, etc.)

· Oversight of company travel and accommodations for the Installation team in tandem with the Travel Coordinator including potential after-hours support

· Balancing teams and schedules to be the most efficient and cost-effective for all jobs

· Assist in managing the cost of deliveries through reconciling invoices and forwarding to the Head of Customer Fulfillment for final approval

Installation:

· Total oversight and accountability for Managing and Reviewing of our Installation Teams

· Hiring Manager for the Installation Team & Warehouse –Hourly Installers, Foreman and Warehouse Team

· Managing and reviewing the installation schedule

· Track and manage installation team skillset

· Responsible for adherence to budgets while teams are on-site

· Overtime control management

· Tools & equipment purchasing

· Provide help to Project Coordination teams with technical questions

· Assistance on inquiries from customers or contractors on the criticality of adherence to our GA plans for their base walls

· Reviewing drawings before site arrival – confirming customers are ready for installation via photos and video of base walls for site verifications

· Total Accountability for not only Reporting and documenting remedial, warranty, and goodwill but also revising current strategies to reduce with the goal of eliminating remedials.

· Assisting finance with information for remedial, warranty and goodwill cost accounting.

· With the assistance from the Head of Customer Fulfillment and Senior Foremen - Create, Implement, Track and Refine the following programs:

o Safety Program

o Training Program elevating the team and assisting them to move through the defined Installation Career Path

o OSHA Certifications & ensuring the Installation Team is meeting OSHA Compliance on our projects

· Provide high level direction to customers and team members regarding the following:

o Government or State projects as necessary

o Permitting direction to customers and contractors

· Reviewing installation tactics and timing while recreating, refining and implementing current SOPs and processes to bring the Harley Botanic Installation Team to the next level

Warehouse

· Management of warehouse organization

· Balancing and creating schedules and objectives for warehouse staff

· Managing and reporting inbound freight QC to the factory management

· Management of outbound freight

· Management of ladders and equipment that can be loaded into delivery trucks

· Managing and assisting with 3PL carrier communications both inbound and outbound

Supporting our Sales Team:

· Help answering questions for the sales team on installation related items.

· Provide assistance with Sundry Orders (add-on orders) and to customers with technical questions

· Join installation and site logistics calls with customers and their contractors as required

· Provide support for all installation questions.

· Assist with Freight & Labor Quotes for all bespoke, non-standard projects

Role Requirements:

· Ability to Travel a minimum of 50% both Domestically and Internationally

· Attention to detail

· Flexibility to prioritize to meet deadlines

· Confident in dealing with people at all levels and building strong relationships.

· Customer Facing Individual who can instil confidence while also being able to discuss difficult situations or circumstances with customers or contractors

· You must be able to demonstrate success in a similar role

· OSHA 30 Certification preferred

The Successful Applicant should have the following skill sets and qualifications:

The ability to travel domestically (extensively) and internationally several times per year.
Ideally 5+ years of Construction Management or Project Management experience internationally and/or domestically will help you excel in the role
Knowledge and an understanding of working in manufacturing and Sales and Marketing environment are preferable.
Experienced in working with the Microsoft Office 365 Suite (Excel, Word, etc.) and other company-based technology systems (Timekeeping – ADP/Kronos, PDF Creators & Editors - Adobe Acrobat, and other such technology software)
Ability to work closely with senior managers and external stakeholders
Preference will be given to candidates witha bachelor’s degree in construction management, Project Management, or Facilities Management
Possession or the ability to obtain a valid passport is needed as you may be traveling to Canada and/or the UK or other international locations.
Leadership and understanding you are the team’s lifeline and will do everything necessary to support a very proud and committed Installation Team.

In return, we are offering a salary range of $80,000-$85,000 annually, the option to enter a full benefits package including health, dental, vision, 401K with 100% matching to 4%, opportunity for a yearly performance-based incentive, as well as the prospect of working with a fast-growing, successful, international company.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: On the road

Hartley Botanic

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