Senior I.T. Service Specialist

Pencor Services • Full-time • Palmerton, PA, US • $60,000 - $80,000 / year • 8m ago

Company: PenTeleData

Shift: Monday-Friday, 8AM-5PM

I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.

The Senior I.T. Service Specialist must possess expert knowledge and have proven time demonstrating their knowledge and skills within this industry combined with possessing the required industry certifications.

Responsibilities include but are not limited to:

Providing remote and onsite customer support for Microsoft virtual environments, M365, disaster recovery and other MSP related services
Designing and installing LAN’s and Windows based domains
Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer’s technical requirements are met
Wired and wireless network design, support and installation
Microsoft Systems and service installation and support
Design and installation of voice systems, access control, and security systems
Interfacing with our customers other hardware and software vendors to identify and resolve problems
Performing basic project management
Providing customer training and guidance as required
Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date
Ability to join the on-call rotation
Other duties as assigned

Qualifications

Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years’ minimum experience supporting SMB, enterprise data and communications environments
Current MCSE and/or Cisco Certifications required
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services
Extensive experience with Active directory as well as hosted and on premise applications
Proven experience supporting L2/L3 networks in SMB and enterprise environments
Knowledge of wireless system design and support up to and including 802.11AC standards
General knowledge of the full range of products and capabilities typically found in an SMB environment
Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended
- Hyper-V
- DFS
- Active Directory
- Exchange/O365
- VMWare, Vsphere and vSAN
Experience with backup and imaging technologies recommended
Experience with managed antivirus and/or EDR recommended
Excellent Communications Skills – Oral and Written a must
Excellent Organizational Skills
Proven ability to multitask and operate in an eclectic service environment
Ability to provide professional customer service at all times and in all situations