IT Project Manager (MSP)

FusionTek • Full-time • Remote (Federal Way, Washington State, United States) • $90,000 - $110,000 / year • 3m ago

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been delivering high‑quality IT infrastructure management and support to small‑ and mid‑sized businesses across the country.

As our organization continues to grow, we’re excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You’ll play a key role in driving successful outcomes, coordinating cross‑functional teams, and ensuring projects are executed with excellence.

At FusionTek, our culture is built around four core values that guide everything we do:

Teamwork: We collaborate to achieve outstanding results.
Growth Mindset: We invest in continuous improvement for our team, our clients, and our company.
Integrity: We operate with honesty, transparency, and a client‑first approach.
Ownership: We take responsibility for our commitments and deliver on them.

As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery.

Key Responsibilities include:

Developing and managing project plans, timelines, and budgets
Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle.
Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan.
Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents.
Take the initiative to recognize, monitor, and address potential risks.
Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives.
Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction.
Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks.
Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.
Evaluate and offer feedback on project hour estimates that are non-technical
Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Requirements

Education & Experience

Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.

Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required).
Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast‑paced service environment.
Proven ability to manage multiple IT projects simultaneously, coordinating cross‑functional teams to successful outcomes.
PMP certification preferred (or other relevant project management credentials)

️ Technical Skills

Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients.

Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint).
Hands‑on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.
Familiarity with IT Service Management (ITSM) frameworks and best practices.
Other Skills & Abilities

Exceptional organizational and time‑management skills.
Strong communication and interpersonal abilities, with a client‑focused approach.
Proactive problem‑solver with the ability to identify risks early and implement effective mitigation strategies.
Detail‑oriented and committed to accuracy and follow‑through.
Able to work both independently and collaboratively within a team environment

Benefits

At FusionTek, we truly believe our people are our greatest asset. We’re proud to offer a comprehensive and competitive benefits package, including:

Salary Range: $90,000–$110,000/year
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
Comprehensive coverage: Medical, Dental, and Vision coverage
401(k) plan with 4% company matching and immediate vesting
Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
Educational reimbursement for certification exams and access to company‑provided training resources
Team culture: Fun events and opportunities to connect with colleagues