Operations | Full-Time
About Spinelli Kilcollin
Spinelli Kilcollin is a Los Angeles–based fine jewelry brand recognized for its signature linked ring systems and commitment to exceptional craft. We operate across retail, wholesale, and global e-commerce, with flagship locations in Los Angeles, New York, and London, and a customer base that spans more than 30 countries. As we continue to grow internationally, our logistics function is increasingly central to the brand experience we deliver.
Role Overview
The Global Logistics Manager owns the end-to-end movement of product across Spinelli Kilcollin's global supply chain—from vendor shipments and customs clearance to last-mile delivery for wholesale and DTC customers worldwide. This role is equal parts operational excellence and relationship management: you'll develop and maintain carrier and freight partnerships, ensure full regulatory compliance across all markets we operate in, and continuously improve the speed, cost, and reliability of our global logistics network.
Reports to: Operations Director
What You'll Do
International Shipping & Freight Management
- Manage and develop high performing global shipping team, overseeing all inbound and outbound international shipments across air, ocean, and courier freight modes
- Own the freight forwarding relationship, including rate negotiation, booking, documentation, and exception management
- Oversee domestic distribution logistics across US, UK, and EU markets in coordination with 3PL partners
- Develop and maintain routing guides and shipping SLAs for wholesale accounts globally
- Monitor shipment performance and resolve delays, damage claims, and carrier disputes proactively
Customs, Trade Compliance & Regulatory Affairs
- Ensure compliance with import and export regulations across all markets, including the US, EU, UK, and key wholesale territories
- Manage customs brokerage relationships and oversee accurate classification, valuation, and documentation for all cross-border shipments
- Maintain up-to-date knowledge of duties, tariffs, VAT/GST requirements, and trade agreement implications relevant to fine jewelry
- Coordinate on denied party screening, country-of-origin requirements, and product-level compliance (conflict minerals, hallmarking, etc.)
- Serve as internal subject matter expert on customs and trade compliance, advising Finance and Operations on cost and risk implications
Carrier & Vendor Relationships
- Own relationships with all logistics vendors—carriers, freight forwarders, customs brokers, and 3PLs—as the primary point of contact
- Lead carrier RFPs and contract negotiations, balancing cost, service levels, and reliability
- Conduct regular business reviews with key partners, tracking performance against agreed KPIs
- Evaluate and onboard new logistics partners as the business enters new markets or requires additional capacity
Operations & Process Improvement
- Build and maintain logistics dashboards and reporting to track cost per shipment, transit times, and carrier performance
- Identify inefficiencies in current logistics flows and lead improvement initiatives from concept through implementation
- Partner with Finance on freight budget management, accruals, and cost allocation
- Collaborate with Customer Experience on post-purchase communications and issue resolution for international orders
- Support inventory planning and replenishment logistics in coordination with the Operations and Finance teams
What We're Looking For
- 5+ years of experience international logistics, freight, or supply chain management—preferably in luxury goods, apparel, or accessories
- Strong working knowledge of customs regulations, trade compliance, and cross-border documentation across the US, EU, and UK
- Demonstrated experience managing freight forwarder, customs broker, and carrier relationships
- Familiarity with fine jewelry-specific compliance considerations (hallmarking, conflict minerals, CITES where applicable) preferred
- Analytical mindset with the ability to build and interpret logistics cost and performance data
- Experience with NetSuite, a TMS, or similar ERP/logistics platform
- Exceptionally organized, detail-oriented, and calm under the pressure of time-sensitive shipments
- Clear communicator with the ability to manage multiple external partners and internal stakeholders simultaneously
- Fluency in incoterms, HTS classification, and international commercial invoice requirements
- Licensed Customs Broker (LCB) designation a plus, but not required
Compensation
The salary range for this position is: $ 80,000- $120,000
The range noted represents the company’s good faith estimate of the salary range for this role at the time of posting. Actual compensation will be determined based on factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect base salary only and do not include bonus, commission, or other forms of compensation.
Benefits
We believe that taking care of our team is just as important as the work we create together. Full-time employees receive fully company-covered medical insurance through Blue Shield of California, along with dental and vision coverage, access to FSA and Dependent FSA accounts, and a $500 annual health reimbursement for any out-of-pocket medical, dental, vision, or mental health expenses.
We offer 15 days of PTO, 6 days of paid sick leave, Summer Fridays, and a generous holiday calendar. Employees are eligible for a 401(k) retirement savings plan with a 3% company match regardless of contribution, plus profit sharing because when the company wins, so does the team. As a member of our team, you'll receive a generous employee discount on our jewelry because we want you to wear and love what we make , along with a friends and family discount and the opportunity for team members to earn additional SK credits when company goals are met. We're a small, passionate team and we're proud to offer benefits that reflect how much we value the people who show up for us every day.
At Spinelli Kilcollin, our team is strengthened by different backgrounds, perspectives, and ways of thinking. Our work is rooted in craft, collaboration, and thoughtful connection, and we are committed to building a workplace where people feel respected, valued, and able to contribute fully. Spinelli Kilcollin is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other status protected by applicable federal, state, or local law. We provide reasonable accommodations for applicants and employees with disabilities or religious needs upon request, in accordance with applicable law. We welcome candidates from all backgrounds and encourage you to apply, even if your experience does not follow a traditional path.
We look forward to learning more about you.
