Job Summary
The Inventory and Logistics Specialist is responsible for daily coordination and shipment of patient specific implants to ensure on time delivery for surgeries. This requires coordination with our planning and manufacturing departments in daily meetings in order to prepare shipping lists and provide the Sales and Customer Support teams with accurate delivery and availability times.
Duties and responsibilities
- Develop and maintain strong internal working relationships across restor3d.
- Understand the objectives, responsibilities, and mission of the Customer Support department and work towards those goals.
- Prioritize and plan work activities; adapt for changing conditions.
- Manage and coordinate all aspects of logistics for the Operations and Sales departments.
- Prepare daily production reports and ship lists.
- Independently prioritize daily initiatives.
- Provide up-to-date, clear and precise information, reporting daily information to the Operations and Sales Departments regarding all aspects of product logistics.
- Maintain effective working relations and communications with departmental and other corporate staff.
- Daily reporting between Manufacturing/Customer Support to track implants real time for shipping projections.
- Real-Time monitoring and reporting of product as it goes through production to maintain shipping methods/updates for Customer Support and Sales teams.
- Monitor and ensure shipments are confirmed picked up and delivered as scheduled.
- Work with external customers and freight providers to prioritize, manage and track medical devices both domestically and internationally.
- Remain on-call during implant transport times to answer questions or provide assistance as needed.
- Provide back-up support to Customer Support as needed.
- Other responsibilities as assigned.
Qualifications and experience
Required Skills:
- Excellent written and verbal communication skills.
- Able to work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
- Demonstrated ability to monitor own work to ensure quality, accuracy, and thoroughness.
- Strong organizational, analytical, and time-management skills.
- Able to self-motivate and work both independently and as part of a team.
- Sense of urgency and ownership of the job.
- Able to identify and resolve problems in a timely manner, and gather and analyze information skillfully.
- Able to prioritize and plan work activities, using time efficiently, as well as identify and develop process improvements as needed.
- Demonstrated ability to monitor own work to ensure quality, accuracy, and thoroughness.
- Must have strong organizational and interpersonal skills, and be able to handle multiple projects, and meet aggressive deadlines.
- Strong written and verbal communication skills, an outgoing and friendly personality, and an ability to thrive in a very fast paced, ever changing environment.
Education and Experience:
- Bachelor's Degree or at least 5 years of previous experience in logistics, planning and/or distribution preferably in the medical device or related fields.
- Must have experience in completion of international paperwork such as airbills and customs invoices.
- Must have the ability to solve complex problems within an established protocol of procedures and determine possible solutions.
- Must be available to work during non-business hours such as weekends and evenings when urgent needs arise.
- Must be available to travel on short notice domestically and internationally.
- Valid US driver’s license and US passport.
- Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with ERP programs (e.g. Oracle, SAP) and CRM databases.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to travel by plan up to 50% of the time.
- Able to lift and move packages up to 50 pounds on a regular basis
