Field Service Representative — Montgomery, AL (Maxwell AFB)

PLANELOGIX is looking for a motivated, detail-oriented Field Service Representative (FSR) to support our partnership with Civil Air Patrol (CAP), the official auxiliary of the U.S. Air Force. CAP operates the world's largest fleet of single-engine piston Cessna aircraft — over 500 airplanes flying 100,000+ hours a year on search and rescue, disaster relief, and Air Force training missions. We're helping them modernize how that fleet's maintenance records are managed, and we need someone on the ground at Maxwell AFB to make it happen.

This is an on-site role in Montgomery, AL. You'll be a PLANELOGIX employee whose sole job is to make sure our client is successful and happy.

The first year: execution

You'll manage the logbook digitization effort that kicks off the partnership. Day to day that means:

Coordinating logbook shipments between CAP units across the country and our team
Leading a team of at least 3 scanning technicians on-site
Serving as the primary point of contact for CAP's logistics staff at Maxwell — communicating status, surfacing issues, and keeping everyone aligned
Onboarding aircraft into our system as bandwidth allows

After year one: customer success

Once the bulk of scanning and onboarding wraps, the role shifts toward ongoing customer support — and there's potential for more remote flexibility at that point. You'll become the trusted advisor who helps CAP get maximum value from our platform long-term.

Why this role matters

You'll be the face of PLANELOGIX at one of our most important customer sites, far from our HQ in Chapel Hill, NC. We're trusting you to own a critical piece of our operation. If you love helping people, enjoy solving problems, and take pride in delivering high-quality work, you'll thrive here.

What we're looking for

Quick learner with strong attention to detail
Self-motivated and comfortable taking ownership
Analytical and process-oriented
Strong interpersonal and communication skills — you'll be the voice of PLANELOGIX to a major customer
Comfortable with Excel/Google Sheets
Able to work on-site at Maxwell AFB and pass any required base access requirements

Bonus points

Familiarity with the FAA regulatory environment (Part 91 maintenance concepts, ADs, SBs, ICAs)
A&P or IA license, or hands-on exposure to piston aircraft maintenance workflows
Prior military or government contracting experience
Aviation enthusiasm — professional or personal

About PLANELOGIX

PLANELOGIX is a general aviation company founded in 2014 by lifelong friends Will Goldstein and Rob Wilkes. We're an industry leader in FAA-compliant digital logbook backup, transcription, and maintenance tracking. We keep the atmosphere relaxed and focus on what matters: high-quality work delivered on time, and customers who are genuinely happy. Our HQ is in Chapel Hill, NC.

Benefits

Generous 401(k) match
Full healthcare coverage with excellent plan options
Generous PTO policy with sick leave
Occasional company outings to local breweries and eateries
Opportunities to attend (and enjoy!) major aviation trade shows and airshows
Room for growth as our customer base and fleet continue expanding

Pay: Competitive and dependent on experience and qualifications. Starting at $60k/year.

PLANELOGIX

Latest Jobs

Field Service Representative