Role Summary
Current below
The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.
This is a hands-on leadership role focused on execution, accountability, and team productivity.
Suggested below
The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.
This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.
Essential Functions & Key Responsibilities
- Regional Business Ownership
Current below
- Own regional revenue, margin, and growth plan
- Drive territory development and customer acquisition
- Ensure pricing discipline and healthy order conversion
- Monitor competitor activity and market dynamics
Suggested below
- Regional Business Ownership
- Own regional revenue, margin, and growth objectives
- Drive territory development, customer acquisition, and account expansion
- Enforce pricing discipline and healthy order conversion practices
- Monitor competitor activity, market trends, and customer demand dynamics
- Team Leadership & Development
Current below
- Lead and manage Sales, Applications, Service, and Admin teams
- Set clear targets and performance expectations
- Conduct regular performance reviews and coaching
- Build a culture of accountability, discipline, and collaboration
Suggested below
- Team Leadership & Development
- Lead and manage cross-functional teams including Sales, Applications, Service, and Administration
- Set clear targets, KPIs, and performance expectations across functions
- Conduct regular performance reviews, coaching, and corrective action where required
- Build a culture of accountability, execution discipline, and cross-functional collaboration
- Sales & Funnel Governance
Current below
- Review sales funnel, forecasts, and projections weekly
- Ensure realistic closure timelines and clean CRM data
- Analyze lost orders and drive corrective actions
- Support key negotiations and strategic accounts
Suggested below
- Sales & Funnel Governance
- Review sales funnel, forecasts, and projections on a regular cadence
- Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy
- Analyze lost orders and drive corrective actions and process improvements
- Support key negotiations, strategic accounts, and high-impact opportunities
- Demo & Tech Centre Excellence
Current below
- Ensure demo machines are fully operational and utilized effectively
- Drive demo planning, execution, and conversion
- Oversee application readiness and technical support quality
- Maintain Tech Centre infrastructure and standards
Suggested below
- Demo & Tech Centre Excellence
- Ensure demo machines are fully operational, calibrated, and effectively utilized
- Drive disciplined demo planning, execution, and demo-to-order conversion
- Oversee application readiness, technical quality, and demo preparation standards
- Maintain Tech Centre infrastructure, safety, and operational standards
- Service Quality & Customer Satisfaction
Current below
- Ensure timely installation, commissioning, and service response
- Monitor service KPIs and customer feedback
- Coordinate with Central Warehouse & Repair Centre for escalations
- Drive root cause analysis and continuous improvement
Suggested below
- Service Quality & Customer Satisfaction
- Ensure timely installation, commissioning, and responsive service support
- Monitor service KPIs, customer feedback, and repeat issue trends
- Coordinate with Central Warehouse, Parts, and Repair Centres for escalations
- Drive root cause analysis and continuous improvement initiatives
- Coordination & Reporting
Current below
- Coordinate with Country Head on strategy and execution
- Submit regular performance reports (sales, service, operations)
- Ensure compliance with company processes and policies
Suggested below
- Coordination & Reporting
- Coordinate closely with the Country Head on strategy, execution, and priorities
- Submit regular performance reports covering sales, service, and operations
- Ensure compliance with company processes, policies, and reporting cadence
Performance Metrics (KPIs)
Current below
- Regional revenue and margin achievement
- Forecast accuracy
- Demo-to-order conversion rate
- Service SLA compliance and customer satisfaction
- Team productivity and retention
- Discipline in reporting and execution cadence
Suggested below
- Regional revenue, margin, and growth achievement
- Forecast accuracy and pipeline quality
- Demo-to-order conversion rate
- Service SLA compliance and customer satisfaction
- Team productivity, capability development, and retention
- Discipline in reporting, cadence, and execution
Requirements
Qualifications & Experience
Current below
- Bachelor's degree in Engineering or Business
- 12-20 years experience in CNC machine tools or capital equipment industry
- Proven experience managing cross-functional teams
- Strong commercial and technical understanding
- Ability to lead by example in a field-oriented environment
Suggested below
- Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred
- 12-20 years of experience in CNC machine tools or capital equipment industries
- Proven experience leading cross-functional teams across sales, applications, and service
- Strong commercial acumen combined with solid technical understanding
- Ability to lead by example in a field-oriented, execution-driven environment
Work Environment & Physical Demands
Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery.
Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.
