Role Summary

Current below

The Zone Head / Tech Centre Head is responsible for end-to-end performance of the assigned region, including sales growth, demo effectiveness, service quality, team discipline, and customer satisfaction.

This is a hands-on leadership role focused on execution, accountability, and team productivity.

Suggested below

The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration.

This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities

Regional Business Ownership

Current below

Own regional revenue, margin, and growth plan
Drive territory development and customer acquisition
Ensure pricing discipline and healthy order conversion
Monitor competitor activity and market dynamics

Suggested below

Regional Business Ownership
Own regional revenue, margin, and growth objectives
Drive territory development, customer acquisition, and account expansion
Enforce pricing discipline and healthy order conversion practices
Monitor competitor activity, market trends, and customer demand dynamics
Team Leadership & Development

Current below

Lead and manage Sales, Applications, Service, and Admin teams
Set clear targets and performance expectations
Conduct regular performance reviews and coaching
Build a culture of accountability, discipline, and collaboration

Suggested below

Team Leadership & Development
Lead and manage cross-functional teams including Sales, Applications, Service, and Administration
Set clear targets, KPIs, and performance expectations across functions
Conduct regular performance reviews, coaching, and corrective action where required
Build a culture of accountability, execution discipline, and cross-functional collaboration
Sales & Funnel Governance

Current below

Review sales funnel, forecasts, and projections weekly
Ensure realistic closure timelines and clean CRM data
Analyze lost orders and drive corrective actions
Support key negotiations and strategic accounts

Suggested below

Sales & Funnel Governance
Review sales funnel, forecasts, and projections on a regular cadence
Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy
Analyze lost orders and drive corrective actions and process improvements
Support key negotiations, strategic accounts, and high-impact opportunities
Demo & Tech Centre Excellence

Current below

Ensure demo machines are fully operational and utilized effectively
Drive demo planning, execution, and conversion
Oversee application readiness and technical support quality
Maintain Tech Centre infrastructure and standards

Suggested below

Demo & Tech Centre Excellence
Ensure demo machines are fully operational, calibrated, and effectively utilized
Drive disciplined demo planning, execution, and demo-to-order conversion
Oversee application readiness, technical quality, and demo preparation standards
Maintain Tech Centre infrastructure, safety, and operational standards
Service Quality & Customer Satisfaction

Current below

Ensure timely installation, commissioning, and service response
Monitor service KPIs and customer feedback
Coordinate with Central Warehouse & Repair Centre for escalations
Drive root cause analysis and continuous improvement

Suggested below

Service Quality & Customer Satisfaction
Ensure timely installation, commissioning, and responsive service support
Monitor service KPIs, customer feedback, and repeat issue trends
Coordinate with Central Warehouse, Parts, and Repair Centres for escalations
Drive root cause analysis and continuous improvement initiatives
Coordination & Reporting

Current below

Coordinate with Country Head on strategy and execution
Submit regular performance reports (sales, service, operations)
Ensure compliance with company processes and policies

Suggested below

Coordination & Reporting
Coordinate closely with the Country Head on strategy, execution, and priorities
Submit regular performance reports covering sales, service, and operations
Ensure compliance with company processes, policies, and reporting cadence

Performance Metrics (KPIs)

Current below

Regional revenue and margin achievement
Forecast accuracy
Demo-to-order conversion rate
Service SLA compliance and customer satisfaction
Team productivity and retention
Discipline in reporting and execution cadence

Suggested below

Regional revenue, margin, and growth achievement
Forecast accuracy and pipeline quality
Demo-to-order conversion rate
Service SLA compliance and customer satisfaction
Team productivity, capability development, and retention
Discipline in reporting, cadence, and execution

Requirements

Qualifications & Experience

Current below

Bachelor's degree in Engineering or Business
12-20 years experience in CNC machine tools or capital equipment industry
Proven experience managing cross-functional teams
Strong commercial and technical understanding
Ability to lead by example in a field-oriented environment

Suggested below

Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred
12-20 years of experience in CNC machine tools or capital equipment industries
Proven experience leading cross-functional teams across sales, applications, and service
Strong commercial acumen combined with solid technical understanding
Ability to lead by example in a field-oriented, execution-driven environment

Work Environment & Physical Demands

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery.

Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.

Shively Bros., Inc.

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