Director of Operations

Leap Brands • Full-time • Jacksonville, FL, US • $115,000 - $140,000 / year • 1w ago

We are working with a growing, multi-unit QSR operator in the Jacksonville market looking to bring on a Director of Operations to lead field execution, develop teams, and drive performance across the region.

This is a hands-on leadership role overseeing multiple locations, responsible for improving store-level operations while building strong District Managers and GMs.

Scope of the role:

Oversight of a multi-unit market (roughly 8–15 locations depending on structure)
Direct management of District Managers with full accountability for store performance
Ownership of P&L across the region including sales, labor, food cost, and profitability
Partner with ownership and senior leadership on growth strategy and operational improvements

Key responsibilities:

Drive weekly and monthly performance across all stores, holding teams accountable to KPIs
Improve labor models, scheduling, and staffing to protect margins and service levels
Analyze P&Ls and identify gaps in performance, then implement action plans with field teams
Build and develop District Managers and GMs, focusing on retention and internal promotions
Standardize operations across locations to ensure consistency in execution and guest experience
Lead new store openings including hiring, training, and operational setup
Step into stores when needed to support teams and stabilize underperforming locations

What we’re looking for:

5–10+ years in QSR or fast casual with strong multi-unit experience
Currently a Director of Ops, Area Director, or high-performing District Manager ready for the next step
Experience overseeing District Managers and multiple markets preferred
Strong financial acumen with full ownership of P&L and cost controls
Proven ability to improve KPIs like labor %, food cost, ticket times, and overall store profitability
Hands-on operator who can balance strategy with in-store execution

Why this role:

Opportunity to step into a high-impact leadership seat with real influence on the business
Visibility with ownership and ability to help shape growth strategy
Stable platform with expansion plans in place

Compensation:

Competitive base + bonus, aligned with experience