About The Role
We are seeking an experienced
Computer Operations Manager to support one of our enterprise government-sector clients. This role oversees daily IT operations, manages support teams, ensures system uptime, and drives operational excellence across multiple technology environments.
This is a hands-on leadership role responsible for service delivery, performance monitoring, incident management, team oversight, and field-based support activities.
Key Responsibilities
- Lead and manage day-to-day IT operations across multiple sites.
- Oversee system performance, uptime, and service delivery metrics.
- Direct incident response and ensure timely escalation/resolution.
- Supervise technical staff, provide coaching, and conduct evaluations.
- Develop and enforce IT operational standards, best practices, and SLAs.
- Plan and coordinate technology upgrades, deployments, and integrations.
- Support hardware/software installations, patching, and troubleshooting.
- Provide advanced support for network and telephony components.
- Maintain operational documentation and ensure policy compliance.
- Participate in disaster recovery and business continuity planning.
Required Qualifications
- Bachelor?s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 7+ years of IT experience, with at least 3+ years in a leadership or operations management role.
- Strong background in production support, enterprise IT operations, and incident management.
- Proven experience managing technical teams in fast-paced environments.
- Excellent communication, problem-solving, and decision-making skills.
Preferred Skills
- Experience supporting enterprise infrastructure and multi-site operations.
- Knowledge of network/telephony systems troubleshooting.
- Strong understanding of IT governance, compliance, and operational standards.
- Ability to mentor staff and promote a high-performance culture.
Work Environment
- Onsite only in Celebration, Florida
- Work hours between 7 AM ? 6 PM, Monday?Friday (standard or rotating)
- On-call rotation required
- Must pass a Level II background check
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