Manager - Market II

North American Logistics Group, LLC • Full-time • Buffalo, NY, US • $71,995 - $93,605 / year • 1w ago

Ready to Lead and Deliver Results?
Join CRST’s Home Solutions Division as a Manager - Market II and make a significant impact on keeping our operations running at peak performance. If you’re a hands-on leader who thrives on solving problems, communicating effectively, coordinating complex activities, and building strong, trusted partnerships—this is the opportunity for you.

How You'll Work:

Location: Buffalo, NY
Compensation: This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position between $71,995-$93,605 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role:

The management, coordination, and execution of operations that take place outside within a customer site or warehouse. Field operations professionals play a critical role in overseeing and ensuring the smooth functioning of various activities and projects in the field, managing compliance with CRST regulations and ensuring that customers are providing excellent customer service.

What You'll Do:

Accountable for the operational efficiency and quality of service against predetermined goals for a market.
Reviews cost, quality, and customer service metrics and works always towards improvement
Acts upon deficiencies to ensure workload is being assigned to best-performing motor carrier partners. Point of contact for assigned stores for basic issues regarding deliveries from the store
Compliance with obligations as outlined in client or third-party warehouse agreements
Professionally manage the coordination of load-out and ensuring everyone has assigned orders on a daily basis
Perform weekly inventory audit. Identify, escalate and execute on management-approved opportunities for increased productivity for the account
Manage the day-to-day POD process including collection and weekly audit of documents
Responsible for the compliance of all administrative paperwork associated with business activity including, OSHA, carrier partner credentials and cargo paperwork if applicable
Seek and solicit local market independent motor carrier partners for contracting, following compliance objectives, operational standards and cost efficiencies.
Act as a liaison between local customers, warehousing partners, motor carrier partners and the NALG Corporate Office
Builds company image within market by collaborating with partners, customers and NALG management. Hire, train and maintain on-going relationship with Location management building a high impact team, including review and development of direct reports
Maintain the confidentiality of all company and client information

Preferred Skills:

Complex Problem Solving and Critical Thinking
Judgement and Decision Making
Persuasion and Negotiation
Management of Personnel Resources
Good Time Management
Service Orientation and Coordination

Qualifications

High school diploma or GED required
Dependable leader who creates a culture of accountability and consistently follows through
Positive, solutions‑oriented mindset with a proven ability to stay composed and productive under pressure

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies , we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Let’s Build Something Great
Your opportunity to drive success starts here.