On behalf of our client, we are seeking a Logistics Coordinator to join on a permanent basis. As the Logistics Coordinator, you will be responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment.
Role: Logistics Coordinator
Salary: On Application
Contract: Monday - Friday working shifts - required to work occasional weekends also.
Location: Miami area
Responsibilities
- Oversee day-to-day operations to ensure the timely and efficient delivery of time-critical shipments.
- Coordinate and manage the transportation of time - critical shipments, ensuring compliance with all relevant regulations and guidelines.
- Provide accurate and timely quotes to customers based on shipment requirements, service levels, and routing options.
- Communicate with carriers and vendors to ensure seamless operations, resolving any issues or discrepancies promptly
- Collaborate with cross-functional teams to streamline workflows and address operational challenges.
- Prepare and raise AWBs and ensure that all supporting documentation-such as DG declarations, commercial paperwork and customs paperwork-is correctly obtained from relevant parties.
- Act as the primary point of contact for customers, delivering exceptional service and handling inquiries efficiently.
- Proactively update customers with real-time shipment status to manage expectations
- Resolve customer issues and concerns to ensure a high level of satisfaction.
- Implement feedback mechanisms to continually enhance the customer experience
- Support process improvement initiatives aimed at increasing operational efficiency and reducing turnaround times.
- Assist with additional duties and special projects as assigned by management.
- Competencies
- Maintains high accuracy when handling shipment data, documentation, and scheduling, minimizing costly errors.
- Efficiently prioritizes tasks in a fast-paced, deadline-driven environment with multiple simultaneous shipments.
- Communicates clearly and professionally with customers, carriers, and internal teams-both verbally and in writing.
- Responds calmly and quickly to operational disruptions, proposing practical solutions under pressure
- Maintains a service-first mindset even in challenging situations
- Remains flexible and composed in changing conditions, including after-hours issues, urgent reroutes, or last-minute requests
- Works effectively with colleagues across departments to ensure seamless service and operational continuity.
- Takes proactive steps to prevent problems, improve processes, and follow up without needing direction.
- Understands freight forwarding workflows, especially for air freight and time-critical logistics
Education and Experience:
- Minimise 3 years of experience
- Proven background in time-critical logistics and aviation AOG shipments
- Experience working in a 24/7 logistics time-critical service environment.
- Solid understanding of air freight procedures, routings, and documentation
- Excellent written and verbal communication skills for engaging with customers, carriers, and internal stakeholders.
- Strong attention to detail and ability to maintain high accuracy under pressure
- Knowledge of customs procedures import/export
- Flexibility to work outside standard hours when needed due to the nature of time-critical logistics.
- IATA Dangerous Goods Awareness certification (or willingness to obtain).
- Experience with quoting freight services and understanding of rate structures and margins.
- Knowledge of customs clearance procedures and relevant documentation (even if managed externally).
- Familiarity with incoterms and international trade compliance.
- Fluent English (spoken & written)
If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation
Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.
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