Supply Chain Director
Reports to: Director of Customer Operations Position Purpose
The Supply Chain Director leads Universal’s global supply planning operations with a focus on forecast accuracy, production execution, inventory optimization, and vendor performance. This role ensures timely product flow, data integrity within our ERP, and cross-functional alignment that supports our sales, merchandising, and financial goals.
Key Responsibilities
Forecasting & Production Planning
- Develop and maintain the most accurate forecast possible, incorporating insights from sales and key customers
- Convert demand plans into executable production schedules that meet vendor requirements and lead times
- Prioritize and escalate production needs by actively monitoring factory performance and delivery risks
Data Integrity & Reporting
- Ensure complete, accurate, and timely supply chain data within Oracle ERP
- Generate and provide performance reporting to Sales, Marketing, Product
Development, and Finance
- Maintain strong SKU-level knowledge to support decision-making and reporting accuracy
Inventory Management
- Issue production orders that support service-level goals while protecting working capital
- Achieve or exceed company inventory margin and turn objectives
- Manage product lifecycle transitions — including mature and discontinued SKUs — in partnership with Sales, Marketing, and Finance
Vendor & Cross-Functional Collaboration
- Work closely with international suppliers to ensure on-time delivery and strengthened service performance
- Partner cross-functionally to support new product launches, market changes, and evolving business requirements
- Communicate risks, recommendations, and production priorities with clarity and urgency
Leadership & Continuous Improvement
- Lead, coach, and develop a professional, collaborative supply chain team with clear workload ownership and performance expectations
- Implement process improvements that enhance accuracy, efficiency, and speed
- Support organizational change with flexibility, strong judgment, and proactive problem solving
Qualifications
- Bachelor’s degree in business, Supply Chain, Operations, or equivalent experience • Proven experience in Purchasing, Inventory Management, Forecasting, or Supply Chain leadership
- Strong analytical, organizational, and time-management skills
- Advanced Microsoft Excel skills (pivot tables, lookups, formulas, multi-level subtotals)
- ERP planning system knowledge — Oracle or Demand Solutions preferred • Effective communicator with strong professional presence and confidentiality awareness
- Demonstrated success in a dynamic and evolving sourcing environment
- Project management and process development experience preferred
