Supply Chain Director

Reports to: Director of Customer Operations Position Purpose

The Supply Chain Director leads Universal’s global supply planning operations with a focus on forecast accuracy, production execution, inventory optimization, and vendor performance. This role ensures timely product flow, data integrity within our ERP, and cross-functional alignment that supports our sales, merchandising, and financial goals.

Key Responsibilities

Forecasting & Production Planning

Develop and maintain the most accurate forecast possible, incorporating insights from sales and key customers
Convert demand plans into executable production schedules that meet vendor requirements and lead times
Prioritize and escalate production needs by actively monitoring factory performance and delivery risks

Data Integrity & Reporting

Ensure complete, accurate, and timely supply chain data within Oracle ERP
Generate and provide performance reporting to Sales, Marketing, Product

Development, and Finance

Maintain strong SKU-level knowledge to support decision-making and reporting accuracy

Inventory Management

Issue production orders that support service-level goals while protecting working capital
Achieve or exceed company inventory margin and turn objectives
Manage product lifecycle transitions — including mature and discontinued SKUs — in partnership with Sales, Marketing, and Finance

Vendor & Cross-Functional Collaboration

Work closely with international suppliers to ensure on-time delivery and strengthened service performance
Partner cross-functionally to support new product launches, market changes, and evolving business requirements
Communicate risks, recommendations, and production priorities with clarity and urgency

Leadership & Continuous Improvement

Lead, coach, and develop a professional, collaborative supply chain team with clear workload ownership and performance expectations
Implement process improvements that enhance accuracy, efficiency, and speed
Support organizational change with flexibility, strong judgment, and proactive problem solving

Qualifications

Bachelor’s degree in business, Supply Chain, Operations, or equivalent experience • Proven experience in Purchasing, Inventory Management, Forecasting, or Supply Chain leadership
Strong analytical, organizational, and time-management skills
Advanced Microsoft Excel skills (pivot tables, lookups, formulas, multi-level subtotals)
ERP planning system knowledge — Oracle or Demand Solutions preferred • Effective communicator with strong professional presence and confidentiality awareness
Demonstrated success in a dynamic and evolving sourcing environment
Project management and process development experience preferred

Samson Marketing

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