About Caruso USA
Caruso USA is a family-owned food and logistics company based in Cincinnati, Ohio, with a legacy dating back to 1932. We provide fresh food solutions through integrated transportation, warehousing, and value‑added services, supporting retailers and partners across the Midwest and beyond. Our transportation team plays a critical role in delivering safe, reliable, temperature‑controlled Direct Store Delivery (DSD) programs every day.
Position Overview
The Transportation Manager leads all daily Direct Store Delivery (DSD) operations, ensuring safe, compliant, and efficient service execution. This role is responsible for managing drivers, scheduling, fleet readiness, customer relationships, and performance outcomes. The Transportation Manager partners closely with internal teams, customers, and leadership to support service excellence, control costs, and proactively resolve operational challenges.
What You’ll Do
- Lead and manage all DSD drivers and operational staff
- Oversee daily scheduling, route coverage, and staffing to ensure consistent service levels
- Serve as a primary point of contact for customers, maintaining strong communication and service relationships
- Monitor operations to proactively identify and resolve service, safety, or performance issues
- Ensure fleet equipment is properly maintained, compliant, and ready for daily operations
- Partner with the Safety Manager to identify and correct unsafe conditions and driver behaviors
- Track transportation costs, KPIs, and performance metrics to drive efficiency and improvement
- Collaborate with internal teams to plan for forecasted volume and capacity needs
- Work with Human Resources on employee relations matters, including coaching, corrective action, policy interpretation, and terminations, in compliance with employment laws
- Promote a strong safety culture and accountability across the operation
- Ensure departmental goals and budget expectations are met
What We’re Looking For
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- Minimum 2 years of management or team leadership experience, ideally in transportation, logistics, or delivery operations
- Strong organizational, time‑management, and problem‑solving skills
- Excellent communication skills with a customer‑focused mindset
- Intermediate proficiency in Microsoft Word and Excel
- Ability to manage multiple priorities in a fast‑paced environment
- Willingness to travel as needed
- Flexibility to work weekends and holidays based on operational needs
Why This Role Matters
You’ll play a key role in keeping our DSD network running safely, efficiently, and reliably—supporting both our drivers and our customers while helping Caruso USA continue to deliver fresh food solutions every day.
