Hugel Aesthetics | United States
Hugel Aesthetics is building a world-class U.S. commercial organization to support the growth of its premium aesthetics portfolio. We are seeking a Director, U.S. Operations & Logistics to serve as the operational backbone of our supply chain—ensuring products move seamlessly from manufacturing in Korea to U.S. distribution partners and ultimately to customers with exceptional reliability, transparency, and care.
This role is the captain of our outsourced supply chain, acting as the critical bridge between Hugel and our third-party logistics partners. You will own end-to-end execution while building scalable systems, processes, and partnerships that support rapid growth and a best-in-class customer experience.
This is a hands-on leadership role for someone who thrives in a startup or high-growth environment—equally comfortable setting strategy, negotiating contracts, and diving into day-to-day problem solving when needed.
What You’ll Do
End-to-End Operations Leadership
- Own the operational flow of product from manufacturing in Korea through U.S. distribution, warehousing, and fulfillment
- Ensure timely, accurate, and compliant movement of goods across international and domestic supply chains
- Serve as the single point of accountability for product availability and order fulfillment
Distributor & Vendor Management
- Act as the primary relationship owner for all third-party logistics and distribution partners
- Build strong, collaborative partnerships while holding vendors accountable to SLAs, KPIs, and contractual commitments
- Proactively identify performance gaps and escalate issues to resolution
Performance Monitoring & Analytics
- Define, track, and analyze key performance indicators, including:
- On-time and in-full (OTIF) delivery
- Order accuracy
- Inventory accuracy
- Cycle times and fulfillment lead times
- Translate performance data into actionable insights and continuous improvement initiatives
Customer Ordering Platform & Experience
- Lead the build-out and ongoing optimization of the customer ordering platform
- Partner cross-functionally with Commercial, IT, Finance, and Customer Service teams to deliver a premium customer experience
- Ensure seamless integration between ordering systems, ERP, and 3PL WMS platforms
Inventory Control & Systems Integrity
- Own inventory management across all U.S. distribution locations
- Ensure data accuracy and reconciliation between internal systems and third-party warehouse systems
- Implement controls to minimize discrepancies, obsolescence, and stockouts
Process Excellence & SOP Development
- Design, document, and implement SOPs that improve efficiency, quality, and cost control
- Drive continuous improvement initiatives across logistics, warehousing, and fulfillment operations
Contract Negotiation & Budget Management
- Negotiate logistics contracts, freight rates, and service agreements
- Own the logistics budget and identify opportunities for cost optimization
- Balance cost discipline with service excellence
Compliance & Risk Management
- Ensure compliance with safety standards, trade regulations, customs requirements, and import/export controls
- Anticipate operational risks and develop mitigation strategies to protect supply continuity
Business Reviews & Strategic Alignment
- Lead Monthly and Quarterly Business Reviews with logistics partners
- Align operational performance with company growth plans and commercial strategy
What We’re Looking For
- Bachelor’s degree in supply chain management, operations management, business administration, or a related field (or equivalent experience)
- 10 years of experience in logistics, supply chain, or operations, ideally within biotech, pharma, medical devices, aesthetics, or similarly regulated environments
- Direct experience managing outsourced 3PL relationships
- Experience with international supply chains, including imports from Asia
- Hands-on experience with ERP systems, WMS integrations, and order management platforms
- Prior Director-level experience in a regulated or quality-driven environment strongly preferred
- Proven ability to thrive in a fast-paced, startup or high-growth setting
Who You Are
- A roll-up-your-sleeves operator—no task too big or too small
- Highly accountable, with a strong ownership mindset and bias toward action
- Analytical, detail-oriented, and systems-savvy
- Skilled at building strong relationships while confidently holding partners accountable
- Known for high standards of quality, accuracy, and follow-through
- A collaborative leader with a positive, resilient attitude
- An excellent communicator across technical, commercial, and executive audiences
Compensation
The most likely base pay range for this position is $180,000 to $210,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Hugel Aesthetics. The total compensation could include base salary, bonuses, and equity awards.
