Technical Support Engineer / Systems Administrator

VICI • Full-time • Fairfield, CA, US • $90,000 - $100,000 / year • 3w ago

Summary

Summary/Objective:

The Technical Support Engineer will support a fast-paced, growing organization with offices, warehouse, and retail locations. The role is hands-on and user-facing, providing end-to-end IT support across corporate infrastructure, cloud platforms, and end-user devices. The role requires comfortability in juggling multiple priorities, thriving in a startup-style environment, and taking ownership of issues from intake through resolution.

The current VICI environment is approximately 70% macOS and 30% Windows, with heavy use of Microsoft 365, Google Workplace, and e-commerce SaaS applications.

Essential Functions

Provide day-to-day Level 1–2 IT support to employees via email, ticketing system, phone, in-person, and remote tools
Troubleshoot and resolve hardware, software, network, and application issues across macOS, Windows, and mobile devices
End-to-end user life cycle management across Microsoft 365, Google Workspace, and other SaaS platforms
Manage employee onboarding and offboarding, including device setup, software provisioning, access control, and asset

recovery

Configure, deploy, and support desktops, laptops, printers, scanners, mobile devices, and peripherals
Assist with technical documentation, SOPs, and end-user knowledge base articles. SME of applications and hardware they

support.

Monitor systems and respond to security alerts, phishing attempts, endpoint issues, and potential cybersecurity threats
Assist with endpoint management policies, patching, updates, and compliance using Iru and Microsoft Intune
Support network connectivity issues including Wi-Fi, VPN, and basic WAN/LAN troubleshooting
Provide support for Shopify and various connected e-commerce apps (Returns, gift cards, reporting, tax, and duties).
Support warehouse and retail technology including handheld scanners, POS systems, and enterprise WMS platforms
Participate in IT projects such as system rollouts, upgrades, migrations, and process improvements
Follow IT best practices related to security, access control, backups, and data protection

Competencies/Requirements

Strong experience supporting end-user hardware, software, and operating systems
Hands-on experience with: macOS and Windows, iOS / mobile device support
Experience administering: Microsoft 365 (Exchange, SharePoint, OneDrive), Google Workspace, Zoom, Meraki, Shopify
Experience with endpoint management tools such as Iru and Microsoft Intune
Familiarity with remote support tools and ticketing systems
Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
Strong troubleshooting and problem-solving skills
Ability to communicate clearly with both technical and non-technical users
Highly organized, self-motivated, and able to manage multiple requests simultaneously
Comfortable working independently and collaboratively in a fast-paced environment
Experience supporting warehouse or retail environments is a strong plus

Preferred Experience

Experience managing handheld scanners and mobile warehouse devices
Experience supporting enterprise Warehouse Management Systems (WMS)
Familiarity with security tools such as endpoint protection, MFA, and phishing reporting
Prior experience in a startup or high-growth company

Work Environment: Office environment

Education And Experience

Degree or diploma in Computer Science, Information Technology, or a related field, or equivalent hands-on experience
3–5 years of experience in IT support, help desk, or systems administration roles

Expected Hours Of Work

This position is hybrid, with 4 days at a worksite (scheduled but flexible as business requirements demand)
The worksite is the Distribution Center in Fairfield, or less often the Corporate office in Walnut Creek
This is a full-time, regular position
Some travel may be required to support local office/retail store needs

$90,000 - $100,000 a year

VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.