Company Description
HHL Advisors Group is dedicated to empowering business owners and entrepreneurs by equipping them with the essential tools and services required to achieve their goals. We are committed to fostering growth, innovation, and success through tailored solutions for each business. By placing our clients' needs at the forefront, we aim to create sustained value and drive positive outcomes. Join our team to be part of a mission-driven company that contributes to the success of businesses and individuals alike.
Role Description
- Company IT Systems & Cloud Management
- Manage and optimize the company’s overall IT infrastructure, supporting multiple office locations and remote employees.
- Administer and maintain cloud-based productivity systems (e.g., Microsoft 365, Lark, or similar platforms).
- Office Equipment & IT Asset Management
- Configure, deploy, track, and retrieve IT equipment, including laptops, monitors, and phones.
- Support new employee onboarding by setting up devices, initializing systems, and installing required software.
- Maintain accurate IT asset inventories to ensure traceability across multiple offices and remote teams.
- Coordinate IT equipment allocation and technical support across different office locations.
- Software & Company Security Management
- Install, configure, and maintain company-required software and systems.
- Manage endpoint security tools, including device management, antivirus software, firewalls, VPNs, and MDM solutions.
- Ensure company data, accounts, and devices meet baseline information security and compliance standards.
- Handle day-to-day IT support requests from employees, providing both remote and on-site support as needed.
- VOIP & Communication Systems
- Configure, manage, and maintain VOIP / cloud-based phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper).
- Manage extensions, call routing rules, and voicemail settings to ensure seamless communication for both office-based and remote employees.
- Remote Technical Support & Troubleshooting
- Provide technical support for global or multi-location offices and remote employees, including software installation, system setup, and issue diagnosis.
- Deploy and maintain security tools (VPN, antivirus, MDM) remotely and enforce basic security policies.
- Resolve IT support tickets efficiently to ensure business continuity.
- Multi-Office Collaboration Support
- Ensure consistency in IT system configurations across multiple office locations.
- Collaborate with the Operations team to resolve cross-regional technical issues related to network access and software usage.
Qualifications
- Proven experience in IT administration, systems support, or IT operations (experience with small-to-mid-sized, multi-location companies is a plus).
- Hands-on experience with VOIP or cloud phone systems (e.g., RingCentral, Zoom Phone, 8x8, Zoiper), including 0–1 setup experience preferred.
- Strong remote support capability, with the ability to independently troubleshoot network, hardware, and software issues in remote work environments.
- Prior IT experience in an Accounting Firm, CPA Firm, or professional services organization is strongly preferred.
- Bilingual proficiency: Fluent in both English and Mandarin Chinese, with the ability to support Chinese-speaking teams.
