About NMG:
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership. For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwidegroup.org or our Nationwide Marketing Group LinkedIn page.
Why You Want to Work Here:
At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.
But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.
NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.
What We’ll Do For You:
- Competitive base pay and performance bonus, dependent on role
- Medical, dental, and vision benefits with low-cost coverage options
- Employer paid basic life and AD&D
- Employer paid short-term and long-term disability
- MetLife supplemental insurance options
- Matching 401(k) with 100 percent vesting
- Open PTO policy, paid holidays, and ten weeks of paid parental leave
- Business casual work environment
- Rewards and recognition platform where you can earn points and redeem for merchandise
- Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more
Job Location: Winston-Salem, NC
Job Summary:
The IT Service Desk plays a key role in developing, maintaining, and improving systems, policies, and procedures that support a remote workforce. This role requires strong attention to detail, a customer-focused mindset, and a commitment to identifying and resolving the root cause of technical issues. Beyond resolving immediate user concerns, the IT Service Desk proactively builds scalable solutions, documentation, and processes to improve efficiency, reduce recurring issues, and enhance the overall support experience.
This position is classified as on-site and requires the employee to report to NMG’s Winston-Salem, North Carolina office five (5) days per week for the full duration of their scheduled shift. Remote or hybrid work arrangements are not available for this role.
The position also requires participation in an on-call rotation, which may include evenings, weekends, or holidays, as business needs dictate. Work schedules and on-call requirements are subject to change based on operational needs, in accordance with applicable laws.
Job Responsibilities:
- Provides first-level technical support to end users across hardware, software and network systems
- Primary point of contact for IT related issues, requests and tickets
- Troubleshoots hardware, software and endpoint connectivity issues
- Assists users with account setup, passwords and permissions
- Documents issues, resolutions and procedures in IT workspaces
- Install, configure, and maintains operating systems and standard applications
- Identifies issues, and effectively problem solves as issues occur
- Assist Systems Administrators with projects and tasks as required
- Participation in an on-call rotation is required to support operational continuity and timely service delivery
Job Competencies:
- Problem-Solving & Troubleshooting: Demonstrates the proficiency to diagnose technical issues, analyze root causes, and implement effective solutions in a timely manner.
- Research & Continuous Improvement: Proactively researches unfamiliar issues, tools, and technologies to design practical, scalable solutions.
- Collaboration & Service Orientation: Works effectively with end users and internal teams to resolve issues while maintaining a high standard of service and responsiveness.
- Learning Agility & Growth Mindset: Shows a strong desire to learn, adapt, and expand technical expertise to meet evolving business and technology needs.
- Communication & Interpersonal Skills: Communicates clearly and professionally with users of varying technical skill levels; builds rapport and maintains a customer-focused, approachable demeanor.
- Task and Time Management: Effectively prioritizes and manages multiple tasks in a fast-paced environment
Basic Qualifications:
- Basic understanding of IT fundamentals
- Hands-on experience supporting users in a Windows-based environment, including troubleshooting hardware, software, and operating system issues
- Strong customer service orientation communicating technical information clearly to non-technical users
- Experience documenting issues, resolutions, and support activities using ticketing or service management systems
Preferred Qualifications:
- Working knowledge of IT infrastructure and endpoint fundamentals
- Foundational hardware and software troubleshooting skills
- Basic experience with IT ticketing and/or asset management systems
- Introductory knowledge of networking concepts (IP addresses, DNS, basic connectivity)
- Familiarity with user account management in Active Directory and Microsoft 365
- Exposure to remote access and support tools
- General awareness of IT security fundamentals, including common threats and best practices
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. This position requires frequent lifting of 10 pounds and occasional lifting of materials weighing up to 50 lbs from floor to waist height. Team lift assistance is available.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.
**Review of applications will continue until the position is filled**
