Director, Information Technology

Zirrus • Full-time • Winston-Salem, NC, US • 1w ago

🚀Now Hiring: Director of Information Technology & Managed Services

Location: Winston Salem, NC

Zirrus is looking for a visionary Director of Information Technology & Managed Services — a hands‑on technical leader who thrives on innovation, collaboration, and building high‑performing teams. If you’re driven, strategic, and ready to shape the future of managed IT services, this role is for you.

🎆Why You’ll Love Working at Zirrus

Premium Benefits Package

Medical Benefits — $0 Deductible & $0 Copay
401(k) with up to 9% Company Contribution
Competitive compensation
Leadership impact across the organization
A culture that values innovation, collaboration, and continuous improvement

About The Role

The Director of IT & Managed Services plays a critical leadership role, serving as Zirrus’ subject matter expert on technologies that power innovative business solutions. You’ll guide product strategy, oversee managed services development, and partner with teams across the business to bring best‑in‑class technology experiences to life.

Essential Responsibilities

Lead and execute multiple high‑impact projects simultaneously
Develop and manage KPIs that drive accountability and results
Oversee budgeting, P&L responsibility, and capital planning
Support pre‑sales managed IT activities, quoting, and delivery of solutions
Serve as advisor between sales, customer success, and implementation teams
Develop and refine IT processes and best practices for efficiency and scalability
Drive product strategy, vision, and lifecycle for Managed Services (ZTS), including client onsite discovery and implementation
Evaluate and enhance IT products and services to elevate customer experience
Lead, coach, and develop high‑performing teams
Partner with Service Desk Manager and Advanced Support Teams for internal/external IT support excellence
Guide costing, documentation, and lifecycle of managed services and special projects
Build strong relationships across customers, suppliers, and internal teams
Promote innovation, continuous improvement, and high standards
Implement new technologies that align with evolving business needs
Boost cross‑department communication and team efficiency
Manage department commitments to ensure successful outcomes during critical situations
Assess project feasibility, costs, and financial requirements
Drive continuous improvement across network and service management operations

What You Bring

Strategic, long‑range thinker with strong problem‑solving ability
Proven leadership and team‑building skills; adept at change management
Strong communication and interpersonal skills in all formats
Technical aptitude with a passion for continuous learning and innovation
Expertise in networking, infrastructure, cybersecurity, disaster recovery, and SLA tracking
Experience with VoIP rollouts, routing protocols, and network topologies (MEF preferred)

Education & Experience

Bachelor’s degree in business, computer science, or engineering (Master’s preferred)
5+ years of leadership/team‑building experience
Background in Infrastructure, Network, Security, and DR design and architecture
Proven experience with cost modeling and analysis
Experience in Managed IT Services is a strong plus

Ready to Lead the Future of Technology at Zirrus?

This is your opportunity to make a measurable impact in a growing, forward‑thinking organization. Let’s build what’s next — together.