Spanish-Speaking Disaster Case Manager

Door of Hope • Full-time • Pasadena, CA 91101 • 3h ago

This position is: Full-Time, Non-Exempt (40 hours per week, 1-year term)

Do you have a passion to help families rebuild after the life-altering Eaton Fire? Door of Hope, a Christian nonprofit serving families facing homelessness since 1985, is launching an Eaton Fire Housing Assistance Program. We are hiring a Disaster Case Manager to support families as they recover and rebuild their lives.

The Disaster Case Manager will provide vital support to families impacted by fire disasters, helping them stabilize and rebuild. Door of Hope will leverage its expertise to assist families in securing both immediate and long-term housing, navigating FEMA and insurance claims, and addressing financial gaps not covered by FEMA, which may include move-in costs and rent. The Case Manager will also connect families with essential community resources including therapy, necessities, and job search assistance. In this role, the Case Manager will create individualized case plans, advocate for clients, and provide ongoing support to help families regain stability and move toward self-sufficiency. This work will foster a culture of safety and empowerment, guiding families through recovery and helping them rebuild a secure, positive future.

Term:

This is a full-time position (40 hours per week) for a one-year term. Continuation or transition into another role may be considered based on agency needs and at the discretion of the Programs Leadership Team.

Schedule: 40 hours/week; select from a menu of scheduling options:

Regular Schedule: 5 days/week, 8 hours/day, M-Th in office, F work from home, core business hours (generally 9am – 5:30pm)
4/40: 4 10 hours/day in office M-TH, all Fridays off and 8 hours work from home.
9/80: 4 9 hours/day in office M-TH, Fridays alternate between day off and 8 hours work from home

Requirements

Responsibilities

Meet with clients to assess their immediate and long-term needs following the fire disaster, including housing, food, medical, emotional, and spiritual support.
Design individualized recovery plans based on client needs, ensuring a holistic approach to restoring stability and security
Offer immediate emotional support and crisis intervention to clients during the aftermath of the disaster
Regularly follow up with clients to track their recovery progress and adjust support plans as necessary
Identify and facilitate access to local, state, and federal resources such as temporary housing, food, financial assistance, mental health services, and legal support
Work with government agencies, nonprofit organizations, and community groups, such as local churches, to secure services and aid for clients
Guide clients through the application process for disaster relief funds, insurance claims, and other assistance programs
Accurately document all client interactions, recovery plans, service referrals, and follow-up actions in Apricot and HMIS
Advocate on behalf of clients in dealing with insurance companies, FEMA, and other agencies to ensure timely and fair recovery assistance
Educate clients on their rights, available support programs, and the recovery process.
Assist clients in accessing legal support for insurance claims, disputes, and rebuilding issues
Continue to monitor clients' progress, ensuring long-term recovery and access to any additional resources needed during the rebuilding process
Provide clients with information and resources to prepare for future disasters, including creating emergency plans and understanding recovery options
Support the Head of Rehousing and Homelessness Prevention in implementation and development of program guidelines
Carry out any other tasks that may be required to support the mission of Door of Hope, ensuring that the organization’s overall goals and objectives are met

Qualifications

BA in social work or related field OR 2-years of equivalent social services experience
Bilingual Spanish, required
2-year experience in case management, strongly preferred
Disaster Case Management (DCM) certified, preferred
Knowledge of homeless services and resources, preferred
Must be a self-starter, highly organized, and capable of thriving in a fast-paced environment

Compensation & Benefits

Expected compensation (depending on experience): $28-$30/hr.

Competitive benefits package including:

Paid PTO: 12 sick days, 13 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days
Health Insurance: we cover 100% of your premium on our Kaiser Gold HMO, Anthem Gold HMO Plans (PPO Plan is available as a buy-up option)
We cover 50% of your dependents’ premium for our health insurance plan
Employer contribution to employee’s dental and vision premiums
Therapy Subsidy
403(b): 3% dollar-for-dollar match

Character (Do you embody Door of Hope’s four core values?)

Christ-centered, expressed through:

Faith: We have an active and personal relationship with Jesus Christ.
Calling: Out of a sense of calling, we go above and beyond to meet our mission.
Character: We demonstrate the character of Christ toward colleagues and families.

Empowering, expressed through:

Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
Accountability: We nurture God-given strengths through coaching and accountability.

Holistic, expressed through:

Whole Person: Our emotional, spiritual and personal well-being matter to one another.
Whole Organization: We are on one team with one mission. (We don’t do silos.)

Relationship, expressed through:

Family: We love, celebrate, and pray with one another.
Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.

Salary Description$28.00-$30.00/hour based on experience

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits: